Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
42 reviews
TORU CLOSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Our brand is built on a passion for adventure and a commitment to excellence. Every TORU suitcase is meticulously designed to withstand the rigors of travel while exuding elegance and sophistication. Whether you're embarking on a business trip, a weekend getaway, or a globetrotting adventure, our suitcases are your trusted companions, ensuring your belongings are safe and secure wherever you go.We offer 24/7 dedicated customer supportContact: [email protected]
TORU CLO (toruclo.com) has 42 customer reviews on The Fair Hearing, with an average rating of 2.3 out of 5.
42 approved reviews, newest moderated first
I've been emailing them for refund for what I ordered I haven't received any reply at all there's no such thing as customer service in this company nothing new. I emailed you guys so many times. The product is not what it's described don't bother emailing cause no one answers your email.
By HungryMermaid
Dropship company. Found on aliexpress for 40 dollars but paid online for 350
By Mikael C.
My package took months to get delivered and unfortunately had to move from the address before my package could get delivered. I received a notification that package could not be delivered because I did not leave there so it was getting shipped back to sender. I contacted them and they told me to reach out to the carrier. Never could get a hold of anyone after that. I’ve been emailing and emailing and I constantly get ignored. I pretty much lost out on $600 cuz I’m sure I will never receive my luggage. Do not buy from them! Not worth the hassle.
By Stephanie H.
Love the design and quality of the luggage. Shipping took much longer than expected, though clearer timelines and faster delivery would really elevate the brand.
By Katy C.
I want to believe this will be a good experience, once I receive the luggage. However about $600 spent for two pieces, and I am a bit frustrated with the lack of clear communication on shipping status. One case shipped on 12/31 and the other on 1/2, neither of which have an update since. My hope is the quality is good, but I am currently regretting the purchase where I could have spent $150 more on a few other brands and had them in hand already. They do list 6-8 weeks; however it references these could be built to order justifying that timeline. Both showed in stock and showed shipped within a few days of ordering. The delivery timeline and lack of clarity on where they ship from, the status of shipping while in transit, and estimated delivery dates is a very poor experience.
By Gregory C.
Took an amazingly long time to receive the item I ordered. After receiving it, it seems cheaply made and of inferior materials. There is also a wire and what seems to be ports to charge phones and other electronics, but no batteries or instructions were included, so not sure how that's works. Spend the extra time and get a Briggs and Reilly. That's what I'm going to do
By Jose B.
My product does not look like the pictures. It looks cheap. I have ordered online before and the product matches perfectly. Not this company. Product does not match the online photos.
By Alyssa
Response from TORU CLO· Jan 23, 2026
Hi, Thank you for reaching out and sharing your concerns. I’m sorry to hear that the product didn’t meet your expectations, and I appreciate you bringing this to our attention. To properly review this for you, please email us clear photos of the suitcase you received, including: The full exterior Interior Any areas you feel do not match the product images The shipping label on the box Once we receive the photos, our team will carefully review them against your order details. If we determine that an incorrect product was sent or there is a genuine discrepancy, we will of course take care of this for you by arranging a replacement or an appropriate resolution, including a refund if warranted. We take product accuracy very seriously and want to ensure everything is resolved fairly and correctly. Thank you for giving us the opportunity to review this further — we’re here to help.
Im very pleased with my case, love the quality. I think it should be made clear that these cases are made to order which takes a little time, but it was worth the wait.
By John
