TortoisemartReviews of tortoisemart.com

My Tortoise Buying Experience Overall, I was satisfied with my tortoise buying experience from tortoismart. They had a nice, easy-to-navigate webpage and lots of tortoises to choose from with helpful descriptions and care info. The ordering process was very simple and I liked the secure payment methods they offer. My tortoise came healthy and well-packaged, with clear instructions for getting it used to his surroundings. They clearly take excellent care of their animals. However, communication during shipping, could have been more proactive—I had to reach out for updates. That said, the customer service team was responsive and resolved my concerns quickly. I would recommend TortoiseMart to anyone looking for a pet tortoise, especially for their variety and commitment to animal welfare.

Fake , Saids retail store near where i live. Text for pickup in the morning text back by end of the day maybe is asian country lol. saying I have to submit order online. at lease do 50% deposit then I can pick up. google the address is a resident home address. scam scam sacam

I'll rate them 5 on 5 . I don't understand why some people just trying to bring down your name for no reason. I received my albino tortoise 🐢 last week and to crown it all they even delivered them in cage I never paid for . In addition, my babies arrived Lancaster PA in good health and my documents we also sent along side my albino tortoise 🐢🐢🐢 . I'm so happy and I appreciate your good work .

This company is a total SCAM and each of the "positive reviews" you read below are written by the con artist. He will steal your money after instisting you pay him through Zelle or CashApp. Don't waste your time or your cash.

This place is a scam operation trying to get you to Zelle money to multiple different accounts and never producing a product. Please report!

No stars deserved ! These guys are not family owned business they say they are ! Just a bunch of scammers taking peoples money 💰 . Don’t sent them money , don’t let their scam grow ! I sent the first payment. Then they say it didn’t go thru , and they never got confirmation of my payment , so for the inconvenience they offer to return that money when it went to and they would give me 50% off to send the next payment! I fell for it. Now they say the don’t have the right crates to send out the product like this was their first time shipping. And asking to send more money to get the right shipping container! **** that . Way too good to be true, my poor daughter will not be receiving her long awaited birthday gift 🎁 … and dads out of funds ….. to be continued…..

For anybody looking to buy a tortoise, ABSOLUTELY 100% DO NOT BUY FROM TORTOISE MART!!! I've been looking for a couple cherry head tortoises and I thought my luck had changed when I saw tortoise mart. (I love in Canada so breeders aren't too common). When I inquired about buying a couple of cherry heads it all seemed pretty normal. I asked them to reserve a couple tortoises for me while I got everything ready and they said they could, but I'd need a down payment which made sense. Btw this down payment was about $400 USD so about $600 CAD. So fast forward a week they say they need the second payment that day because somebody had come in and was about to buy all the cherry heads, which confused me because my down payment was to reserve a couple so I had no idea why this was even an issue, my payment should've secured them. After this I was really skeptical so I looked online and saw a bunch of reviews that were all 1 star, complaining about either the same thing I am or something similar. After this I asked for a refund and they said they'd contact their so called "finance team" and get me a refund. I should also mention that before this they tried to get me to send them the second payment even after I demanded a refund. Sending me email after email, sometimes 3 or 4 within an hour saying things like "are you there" and "we need that second down payment. This really threw me off and I knew it was a scam. They said I'd receive it within 2 weeks and if I didn't I should contact them. Then literally the next day they say the finance team couldn't refund me because and I quote "we found nothing wrong on our end so we can't give you a refund". They then proceeded to tell me that all the negative reviews written about them (literally like 7 or 8 just on this page, and a lot more I found when I did more research) were "their competitors trying to sabotage their image". I wish I did more research on these guys before I sent them a down payment, but let that be a lesson to anyone trying to buy from these SCAM ARTISTS. Please read reviews before you buy from these people, and I'm convinced the other reviews that are rated highly are fake. Please be smart out there and do your research before you buy something online, especially something as expensive as a tortoise. If I could give a 0 star rating I would, these people are frauds and it's a disgrace. I hope these guys get shut down.

This is a SCAM! Save your money. Don’t fall for low deals like they offer. They are SCAMMERS!