Courteous and expeditious
Courteous and expeditious
By John T.
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
347 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
TORCHSTAR® lights up homes of all styles. We prioritize customer-first experiences, partnering with small businesses for excellent last-mile service. Our mission is building an accessible platform where people connect and benefit from our lighting innovations.Together we shine, together we grow – TORCHSTAR® promise.
TORCHSTAR - Light Fixtures Wholesaler (torchstar.us) has 347 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
347 approved reviews, newest moderated first
Courteous and expeditious
By John T.
Received wrong model with Amazon order Ruby helped to resolve the issue quickly
By Alexander
I bought sets of 6 recessed 6” lights back in 2021. One stopped working so I reached out and customer service was beyond helpful. Very happy with this company.
By Michael F.
Good product- easy to order
By Miroslaw T.
Always great working with the support team.
By Matthew J.
Customer service got back to me quickly and fulfilled my request promptly. They went searching for the parts I needed and found them for me to purchase . Thank you for saving me tons of headache
By Joe I.
In the past few years, it seems like many companies have stripped customer service back to where even simple communication is treated as luxury. Not at Torchstar. Torchstar’s customer service (particularly Ruby!) was top notch. They engaged with great communication and showed genuine care in wanting to resolve my question - which they did - and then some! Their process for purchasing the replacement part I needed was super smooth and simple. If I ever need lighting again, Torchstar will be my first stop from now on!
By Jay
Great price,Quantity item,very happy with my purchases..
By Brent