Top Tier Moving GroupReviews of toptiermovinggroup.com

Where do I even start? Avoid this company at all costs. There’s a reason they have so many complaints. The issues began before the move even started. Nick’s estimate was wildly inaccurate—or the company hires contractors who deliberately lowball and then upcharge. When the movers (Loadrans) arrived, they suddenly increased the price by $1,200, claiming the space had been underestimated. That’s not a small discrepancy—that’s a major bait-and-switch. Delivery was just as bad. My furniture took 12 days to arrive and showed up at 8 PM instead of the promised 8 AM. Only two movers came—one appeared to be under the influence, and the other worked at an extremely slow pace. From there, everything unraveled. They couldn’t locate parts they actually had, assembled multiple pieces incorrectly, and repeatedly needed me to show them photos of my own furniture just to get it right. My dining table was put together wrong and was missing a leg until I intervened multiple times. They mixed up parts between different items, left pieces of my king bed unassembled because they “couldn’t figure it out,” and denied where parts belonged—even when I told them exactly where they went. If I hadn’t found screws and wooden pieces left under my bed, I wouldn’t have even known things were incomplete. I ended up directing the assembly myself—and in some cases, practically doing it with them—because they claimed they couldn’t figure out even the simplest items, including a basic platform bed frame. To top it all off, after hours of chaos, they left trash and debris all over my driveway. Instead of cleaning up, they asked if I wanted to keep their packing blankets (because they planned to throw them away), and apparently decided that meant it was fine to leave a mess in front of my garage. This was an absolute nightmare from start to finish. Unprofessional, disorganized, and careless. Zero out of five stars. Do not recommend.

Zero communication. Charged hella money and didn’t deliver on time (still waiting as of this review). Save your money and go somewhere else.

They stole all my belongings! I called the police and they’re looking for them now! Do not call them. Grand theft!

should have negative stars for this company!! I was quoted 1500 for the move due to amount of boxes, supervisor who quoted my priced advised me to get rid of items to decrease the cost. so I I donated and sold most of my belongings to cut the moving cost. Never got a call back with final box count. I was told after removing 10 boxes from my original count by the actual movers the price increased instead of decreased. I never got a call back inquiring abouth the difference, I called over a dozen times, nope no-one returns your calls. Delivery 2 days later I have damaged & missing items. surprise surprise, nothing was done about this, they also severely scratched the floors. DO NOT use this company!!! They are total theives!! Being alone with no family, I'm a senior citizen, I didn't know what to do so I ended up using this horrific company. Please, don't use them, you will regret it!!

Wish I could give this place a negative number!!!! DO NOT USE THIS COMPANY!!!! First estimated price was way low to get you locked in (you pay a deposit). Second when they pick up (by the way it was not them it was Perfectly Fast Movers) they tell you that you have too much stuff (when you decided not to take large items) and need you to sign a new bill of laden for a much higher price . Third when you try to call someone to find out why no one anwsers or they tell you to call a different number which no one answers. Fourth on delivery date they don’t show up when they call you a few days before saying they are on their way. When you try calling back to find out where they are they don’t answer. Fifth when you call customer service for the company they tell it’s your fault and you should have called them. When no one ever said to do that. Lastly when you ask why the price was so much higher they say it’s your fault because you signed a new bill of laden. Which you had to because the movers would not take your stuff unless you did and they don’t answer on the day of the move. Once again NEVER USE THIS COMPANY!!!!!

I asked for a quote from Budget & a lady called me, giving me a quote of $1200 for my cross country move - too good to be true. She connected me to their "moving specialist", Joe from Top Tier, & the price jumped dramatically. Mine is a small move - less than 50 boxes & no furniture. He based his estimate on 75 boxes & asked about potential furniture to try to meet their minimum space requirement for the shared truck. It would have been more honest to say my move was too small since they'd be charging me the minimum regardless. First it was over $4000, then through bargaining with his superior he offered $3000. I tentatively agreed, telling him it's contingent on some financial help I'm getting & I wanted to make sure I could cancel. He said 3 days to cancel. I agreed, signed their forms, & gave him my debit card for a $500 deposit. Then he told me if I cancel to text him personally & only if I can't get through to him to call a customer service# he provided. Sudden sketchy vibes... This all happened pretty fast so I didn't get a chance to check their website or anything considering I was expecting to deal with Budget. When I got off the phone I checked reviews & they were all so bad. My family member also didn't offer that kind of money to help when I talked to them. I messaged Joe right away. In the meantime I got a text from my bank saying the payment was declined because the security number was entered wrong. Lucky, I guess, because I had given him the correct info. Joe called back & I told him about the card & that I needed to cancel the moving contract anyway. He confirmed verbally & we hung up. I later emailed him asking for written confirmation of the cancellation & he replied, "you gave me the wrong credit card number. There is nothing to cancel!" I was talking about the contract, but ok. Weirdly hostile & unprofessional to say the least. I do feel lucky that he input the security code wrong, because I have no doubt they would be a problem. I'm giving one star for the sketchiness & his unprofessional response to my reasonable request for confirmation of my cancellation.

I, first was unaware this is a BROKER, not a mover until well into move. Spoke to Nick, who sounded great, and promised a great price and move. Scheduled Jan 12, 2026. Upon arrival Jeff did evaluation and stated it would now be 2200$ more due to adding patio set and three boxes. We agreed on an additional price, bait and switch. Then my furniture was not delivered when agreed upon in TX on Jan 25, 2026. A matter of fact, it was not delivered until Feb 28, 2026! Now, they say its the drivers or movers fault. Now they dont take responsibility because they are only a BROKER! All calls were to them only just a "let me see" no action and definitely no discounts from THEM!!!!! WOULD NEVER USE THEM AGAIN.

My move experience turned terrible once contracted out to a 3rd party mover. 3rd party was more interested in increasing price above agreed price, then doing a quality move. 3rd party mover was very unprofessional and stressful to work with.