Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
20 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Top Race is listed under Children's Entertainment.
Top Race (toprace.com) has 20 customer reviews on The Fair Hearing, with an average rating of 2.4 out of 5.
Showing 13 reviews with 1 star · Clear filters
Avoid this company at all costs. I placed an order at the beginning of May. The products haven't arrived. I have repeatedly emailed but they haven't replied. The information on the Companies House website would suggest there are issues with the company.
By Chris C.
Terrible customer service and they will keep your items without proper compensation.
By KD M.
The Crane arrived minus one of the small cables that connects the Turret to the Controller. Emailed several times with No response - I offered to pay for the Cable that they never shipped... look on their Web Site under spare parts and almost every single item say Sold out. This so-called company is a 100% SCAM operated by a bunch of Con artists! FU Bottom Race
By Brian J.
SCAM,SCAM,SCAM.I bought my son a robot,for Christmas.It arrived,worked great,once.When it needed charging,it didn't have a charger.(Supposed to be in a compartment in robot).Contacted Toprace.They sent a replacement charger.After charger came,the robot has never again.Emailed Toprace,no response.My son played with it only once.Units not charging, seems to be an ongoing problem.Please don't buy from this company,they will take your money,and you will receive junk.
By Dan
Horrible company...they take your money and disappear. Don't bother trying to call...you will never reach anyone...email gets you auto response...do not order from this scam.
By Robert L.
Horrible company!!! They do not stand behind their products!!! My Grandson and I were assembling their DIY Robotic Arm, and we discovered the directions were wrong (something we later found numerous others had posted about in reviews on their website). Their error made it impossible to fix the problem without snapping off the small connectors on the ends of two wires. When we contacted them, they basically told us to "F** Off" and to contact the retailer.
By Dr. JT K.
Ordered a replacement part that showed in stock on web site. Waited only to find out it wasn't in stock. Received a refund and received an email saying they had one left in stock if I wanted it. Ordered it again and received an email saying it was shipped on March 9 of 2022 along with an USPS tracking number. Today is the 21st of March and still no package. I sent another email asking for my package and was told the warehouse crew was getting it ready to ship asap!! I Sent copies of the emails I received from the company stating it was already shipped and have received no answer. Beverly was great. Company has no idea what it is doing.Have asked for a refund.
By George C.
Have called and emailed customer service repeatedly for 2 weeks straight . No response . Their item did not work correctly out of the box . When I call customer service this generic voice says leave a message, half way into leaving a message it hangs up on you . I have called and left messages at least 3 times. Emails go unanswered. Poor way to do business.
By Evelyn K.
