Frontier Moving SolutionsReviews of topmovingsolutions.com

I followed their contract instructions to the letter to cancel my move. I was advised in writing that I would be receiving a refund. I have yet to receive my refund and in fact when calling customer service to inquire about my refund I was met with open hostility and then hung up on. I do not recommend. I seriously doubt they will refund me and I'll have to file a chargeback.

I cancelled my contract with Top Moving Solutions within 36 hours of making the initial deposit. It has taken them 70 days to even respond to my request for refund. They say that since my cancellation was requested on a Sunday (payment was made on a Friday), it was not "accepted" until the next business day which was "too late". Customer Service is non-existent. They are indeed a "Broker' regardless of what their sales representative says. Check the BBB reviews and run from this company!! UPDATE: The company's response is inaccurate. My deposit was made on a Friday afternoon and the request for refund was made on Sunday. Even if it was "legal" to hold the request until Monday, the request met their 3 day cancellation window. Do not fall for their lies and I repeat... Run from this company!

Read thoroughly before hiring Moving Solutions. Shockingly negative experience, questionably illegal. The police department told me they’ve received a number of similar complaints in the past regarding this company. I’m a physician about to start working at a new location in the coming months. I hired Moving Solutions to make a 201 mile move for a 1 bed/1 bath apartment. I called them and spoke with Patrick Sullivan (Senior Moving Consultant) and provided him with the details of my move and roughly the number of boxes needed Patrick gave me an estimate of $2,698.10. My workplace got in touch with the company and paid the amount. The day the movers arrived (in a U-Haul truck, not in a Moving Solutions vehicle) they take pictures and begin the paperwork with the understanding that final price may slightly vary from the estimate. With 75% of my things packed and moved out of the apartment - the movers tell me to Zelle “the remainder” of the amount; demanding an additional $3,400 ON TOP of the estimate that was already paid - for a total of over $7,000. They would not move any further items in or out of my apartment until receipt to their personal Zelle. Ultimately, my company got in touch with Patrick. Moving Solutions had presented the initial amount as an “estimate” - NOT a deposit of any sort. Patrick falsely claimed that the actual amount of items I had far exceeded the amount reported in the estimate. He then proceeds to hanging up and blocking my company’s number. Ultimately we had to pay the $3,400 in order to get my already packed things delivered. The next morning, I called Moving Solutions with a different phone number. I proceeded to obtaining an estimate under a different name - detailing the exact distance, number of boxes, and exact items that had ACTUALLY been moved (no estimate, it was the exact stuff that had been shipped during the actual move) - I got an estimate for $2,798.83, and supposedly with further discounts it would be $2,300 roughly. I specifically asked if I would need to pay the actual movers in person - the agent said NO (inconsistent with my actual experience the day prior during the move). I called Patrick Sullivan and I specifically asked him why there was a discrepancy between the my estimate and ultimate total cost - and why there was a discrepancy between the “estimate” I had obtained using a different name, and why I had to pay the movers separately. His response “well our agent didn’t know that you were going to do a sneak attack, did you read our reviews bro?” and hung up on me and blocked my number.

I was relocating from New York to San Francisco for work, and the thought of moving my whole life across the country was stressful. I reached out to Moving Solutions, and from the first phone call, they reassured me. They helped me organize everything, from the packing service to the specific timing of my move. The moving team showed up on time, were incredibly careful with my things, and checked in with me throughout the journey. I was so relieved when everything arrived safely and on schedule. Truly grateful for their professionalism and support!

TOTAL NIGHTMARE. THEY'RE NOTHING BUT THIEVES. They’ll arrive late, swap trucks in the middle of the move, and slap on extra charges for it. Then they’ll load your belongings onto an oversized truck that they claim can’t reach your destination, demanding even more money to transfer everything to a smaller one. By the time your things finally show up—if they do—you’ll find your most valuable items have conveniently vanished. This was hands-down the most horrendous service I've endured in 55 years.

My friend was moving and had set up moving date over 3 months in advance, paid a $2,000. advance. Her husband died. She tried repeatedly through phone calls and emails and NO ONE responded to her cancellation request. She even sent a copy of his death certificate. Moving Solutions NEVER refunded her money even though they promised and promised and promised. It's been since May and still no refund. Scammers. Stay away.

This was an incredibly efficient and fun personalized move. The movers were so polite, diligent workers and took great care of all my things. They had no problems moving my bulky furniture and even helped me move it where I wanted. This was the best experience I have ever had moving and it will be a brand I always go back to. I recommend Moving Solution to all those who seek quality service!

Over the years I've moved many times and this was hands down my best experience using a moving company. They proved to be a helping hand for me as it packed all my goods with care, in the safe direction and there was no harm. The team were thorough willing to undertake every task including setting my new home up exactly how I wanted it. They were also very courteous with my time and done ahead of schedule. I will very highly recommend them!