TopLine InsuranceReviews of toplineinsurance.com

I really havent had an experience... I received a supportive email from TopLine saying they were here to help with any Hurricane damage. And it touched my heart how compassionate the email was for homeowners affected.

I can not describe the helpfulness and kindness of Connie, the Agent who has helped me find the perfect policy! She was able to cut my renewal fee from my previous provider in half! I am beyond grateful forever! I highly recommend Connie, and Top Line for your insurance needs! I must add, she has also recommended the cheapest, but most professional Home Inspection Services! Thank you Connie so very much!

Excellent customer service. Great communication and great prices. Would highly recommend.

My last experience was the worst. I was questioning myself if I made the right decision to go with Topline. This person made no effort to make sure she gave me what I was asking for. Then I got a call from Robert Wingert, a true professional. You are lucky to have him. He signed me up for a renewal yesterday, because my policy expired at midnight last night. The other person didn’t return my call from last week telling her I needed to get another policy. She reminded me of a used car salesman from years ago!

My agent is always on top of his game. Very communicative and has helped both me and my family out on short notice with different situations we’ve had. Appreciate Sam for all he does.

My agent, Karen Roscigno, is the sole reason I have moved all my policies to TopLine Insurance. She is amazing, putting my insurance needs first above everything else. She truly cares! And Karen is so knowledgeable, thorough snd trustworthy. What a breath of fresh air to find such an outstanding agent!

The Insurance company directed me to go through Top Line Insurance in order to get the quote. The first representative that took my quote caused the process to be very difficult. She required me to give her a lot of information and it took me a few days to gather my previous policy documents with my old insurance co. I provided her with all the documents that she requested and then she advised me that she had Covid. I was given the final Insurance application form in which I advised her that some of the information was not correct on the form i.e the application was prefilled out as me not being a veteran. When I advised her that I was a veteran she stated that it did not matter and would not make a difference. I insisted that it should matter because why would that question be on the questionnaire. She would not change it. I signed the documents and all signed to authorize her to contact my old Insurance co. and give them my non-renewal. I signed the Insurance policy and was given an amount of my insurance for the year. Two weeks later I received a text message from her asking for my old Insurance declaration. I looked through my sent emails and was able to see the date and time that those documents were emailed to her. I let her know that she did receive the documents and I had the date and time of the email. She then responded that she had received the documents. Soon after that I received a cancellation notice from Peoples Trust because they stated that I did not provide the requested documents. When I contacted Topline it was discovered that Topline Insurance failed to forward the required documents to Peoples Trust. Once Peoples Trust received the documents they determined that my policy quote should have been lower and I also received a discount for being retired military. Now a few months later after I have started my new policy with Peoples Trust I received a notice from my old Insurance company and it appears that they were never contacted regarding my non-renewal with them. I am not sure if the representative that assisted me is new to the job, but there needs to be better oversight and review of the representatives insurance files to ensure that the customer's insurance needs are being met. The whole process really stressed me out. In the end the representatives that put my application back into the process did an excellent job in repairing the mistakes that were previously made.

I originally had 3 properties with you, 2 of them were failed home initial inspections and were cancelled. The issue is that you don’t allow me to fix the issue, and I had to find another insurance.