TopDawgReviews of topdawg.com

333 Las Olas Way, Suite 100, Fort Lauderdale, Florida

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The Fair Hearing score

4.6/ 5

Excellent

22 reviews

TopDawg4.6Excellent

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About TopDawg

TopDawg is a leading U.S.-based wholesale dropshipping platform that simplifies how online retailers and suppliers connect, sell, and scale. Founded in 2004 and headquartered in Fort Lauderdale, Florida, TopDawg helps retailers build successful eCommerce businesses by offering access to over 500,000 wholesale products from more than 3,000 verified American suppliers.Our platform was designed to eliminate the challenges of traditional inventory management and overseas fulfillment. By sourcing directly from suppliers with U.S. warehouses, TopDawg ensures faster shipping times—typically within 2–5 business days—and improved product quality for end customers. Retailers can easily integrate TopDawg with major eCommerce platforms like Shopify, Amazon, eBay, and Walmart Marketplace, enabling automated product imports, inventory updates, real-time shipping rate calculations, and order fulfillment.For suppliers, TopDawg provides a single digital distribution hub that makes it easy to upload a catalog once and reach thousands of active retailers across multiple sales channels. This two-sided marketplace creates a streamlined ecosystem where both retailers and suppliers benefit from transparency, efficiency, and scale.TopDawg’s technology-driven approach includes features like real-time stock synchronization, branded packing slips, calculated shipping tools, and API access for advanced retailers. We are committed to building a trustworthy, U.S.-first supply chain by partnering only with verified suppliers that meet high standards for reliability, accuracy, and fulfillment performance.With over 20,000 registered retailers using our platform, TopDawg continues to lead the way in U.S. dropshipping innovation. Our mission is to empower businesses to sell smarter, ship faster, and grow stronger—without the headaches of managing physical inventory.

TopDawg (topdawg.com) has 22 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.

Also known as: topdawg.com
Website: topdawg.com
Category: IT & Communication
Location: Fort Lauderdale, Florida
Listed on The Fair Hearing: 2026

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Jul 17, 2026

Paid in good faith, ghosted in return.

A cautionary account for international entrepreneurs, and a straightforward record of how a well-rated company treats a paying customer once escalation is required. TopDawg's product catalogue and fulfilment offering are genuinely good, which is why I chose them to build a US-facing store, and which is precisely why what followed is so disappointing. In May 2026 I upgraded to the annual Scale plan to increase my product limit and access custom branded packing slips, ahead of launching a premium pet lifestyle store for the American market. I did thorough due diligence before committing. My developer confirmed a US-facing build would work. PayPal confirmed in writing that my account could receive US dollars from American customers. Only during the build phase, through an independent review by a certified Shopify Partner, did the real obstacle surface: Shopify Payments is unavailable to South Africa-registered businesses, and no compliant alternative exists that settles in US dollars at checkout. The store never launched. I have paid for close to seven months with nothing to show for it. By TopDawg's own figures, 92% of my annual plan remains unused. I asked, reasonably, for a pro-rata refund on the unused portion. Paul in customer support refused, twice. I then escalated directly to CEO Darren DeFeo, courteously and with full supporting documentation. That was over two weeks ago. No reply. No acknowledgement. Not so much as a holding email. I have since published a detailed account on LinkedIn, tagging both Darren DeFeo and President Jason Santini, and that too has gone unanswered. A company can have an excellent catalogue and still decide that a loyal customer of nearly seven months, who paid in good faith and asks only for fairness, is not worth a single reply. Good products do not excuse that. If you are weighing a US dropshipping model from outside the United States, interrogate the payment and residency requirements independently before you spend a penny, and ask whether the company will still answer you when something goes wrong. On my experience, I cannot tell you TopDawg will. I have been left no option but to post this review in the hope that a resolution can still be reached. Update – 20 July 2026 Thank you to Darren DeFeo for responding and for assigning Myckheal to review the account. I appreciate the personal attention this has now received and remain hopeful that we can reach a fair and amicable resolution. Caron Drake Luxe & Claw Updating my earlier review following a very positive resolution 20 July 2026 I had raised a concern about a pro-rata refund on my TopDawg membership after closing my store. Once the matter reached CEO Darren DeFeo, it was reviewed properly and promptly. The billing history was explained clearly and in detail, and TopDawg offered a fair refund of the unused portion — going so far as to backdate the calculation to the date I first made contact, so that their own review time did not count against me. That is how a well-run company handles a difficult conversation: no defensiveness, no boilerplate, just a careful look at the facts and a fair outcome. My thanks to Darren DeFeo for taking it seriously, and to Myckhéal Hosang, whose handling of it was courteous and thoroughly professional. Concerns raised, concerns resolved. I would have no hesitation recommending them. Most grateful- Thank you ! Caron Drake Luxe & Claw

By Caron D.

Response from TopDawg· Jul 20, 2026

Caron, thank you very much for updating your review and for giving us the opportunity to revisit your concerns personally. We genuinely appreciate your patience and your willingness to work with us toward a fair resolution. While we regret that your initial experience caused frustration, we are pleased that a careful review of the account, billing history, and surrounding circumstances allowed us to reach an outcome that you felt was reasonable. Thank you as well for recognizing Myckhéal’s courteous and professional handling of the matter. He takes great pride in helping our retailers, and I know your kind comments will mean a great deal to him. We sincerely appreciate the trust you originally placed in TopDawg and your generosity in sharing this updated experience. We wish you every success with Luxe & Claw and all your future endeavors. Warm regards, Darren DeFeo CEO, TopDawg

TopDawg reviews

22 approved reviews, newest moderated first

Sep 21, 2026
25 Years in Online Business — TopDawg’s Customer Service Stands Out
I have owned online stores for 25 years, so over the years I have worked with more suppliers and companies than I could possibly count. TopDawg stands out as one of the best when it comes to customer service. One of the things I appreciate most is being able to call and actually speak with a real person. I usually reach the same gentleman, who is always friendly, patient, and genuinely interested in helping. Every time I have had a question or concern, he has taken care of it quickly—usually within just a few minutes. When you run an online business, having a supplier you can depend on makes a huge difference. Great products are important, but having knowledgeable people available when you need help is just as valuable. My experience with TopDawg has been excellent, and I would gladly recommend them to anyone running a dropshipping or e-commerce business. After 25 years in online retail, I know exceptional customer service when I find it, and TopDawg provides it.
By Mary Ann W.
Response from TopDawg· Sep 21, 2026
Mary, thank you very much for sharing such a thoughtful review and for recommending TopDawg. Coming from someone with 25 years of experience operating online stores and working with suppliers, your comments about our customer service mean a great deal to our team. At TopDawg, our goal is to give e-commerce retailers more than access to a large network of U.S.-based dropshipping suppliers and products. We also want retailers to know that knowledgeable, personal support is available when they need it. We’re especially pleased to hear that you’ve been able to reach a real person, get your questions answered quickly, and receive the kind of friendly assistance that helps make running an online business a little easier. Thank you for trusting TopDawg as part of your dropshipping and e-commerce business. We truly appreciate your support and look forward to continuing to serve you and your online stores for many years to come. — The TopDawg Team
Aug 3, 2026
A Truly Great Experience with TopDawg
I have been working with TopDawg for the past seven months, and I can honestly say it has been a wonderful experience. Paul and his team have been amazing to work with and have provided exceptional customer service from the beginning. As a newer business owner, I have had many questions along the way and have reached out numerous times by both phone and email. Paul has always taken the time to listen, answer my questions, and help resolve any issues quickly. What impressed me most is that I never once felt like I was bothering him or asking too many questions. He has always been patient, kind, professional, and genuinely willing to help. Having someone on the other end who is responsive and truly cares makes such a difference when building a business. Paul's communication, dedication, and willingness to go the extra mile have made working with TopDawg a true pleasure. I sincerely appreciate Paul and the entire TopDawg team for all of their support over these past months. They have been reliable, helpful, and a fantastic partner to work with. I highly recommend TopDawg to anyone looking for a dropshipping company that values its customers and provides outstanding service. Thank you, Paul and the TopDawg team, for everything you do!
By Angie
Response from TopDawg· Aug 4, 2026
Angie, thank you so much for taking the time to share such a thoughtful review. We truly appreciate your trust in TopDawg over the past seven months and are delighted to hear that your experience has been so positive. Building a new eCommerce business comes with many questions, and our team believes responsive, personalized support can make all the difference. Paul genuinely cares about helping our retailers succeed, and we are proud to hear that his patience, professionalism, and dedication have made you feel supported every step of the way. At TopDawg, our goal is to provide business owners with a reliable U.S.-based dropshipping platform, access to thousands of vetted American suppliers, and real customer service from a team that is here to help. Your recommendation means a great deal to Paul and our entire Fort Lauderdale-based team. Thank you again, Angie, for choosing TopDawg as your dropshipping partner. We look forward to continuing to support you as your business grows! The TopDawg Support Team
Jul 17, 2026
Paid in good faith, ghosted in return.
A cautionary account for international entrepreneurs, and a straightforward record of how a well-rated company treats a paying customer once escalation is required. TopDawg's product catalogue and fulfilment offering are genuinely good, which is why I chose them to build a US-facing store, and which is precisely why what followed is so disappointing. In May 2026 I upgraded to the annual Scale plan to increase my product limit and access custom branded packing slips, ahead of launching a premium pet lifestyle store for the American market. I did thorough due diligence before committing. My developer confirmed a US-facing build would work. PayPal confirmed in writing that my account could receive US dollars from American customers. Only during the build phase, through an independent review by a certified Shopify Partner, did the real obstacle surface: Shopify Payments is unavailable to South Africa-registered businesses, and no compliant alternative exists that settles in US dollars at checkout. The store never launched. I have paid for close to seven months with nothing to show for it. By TopDawg's own figures, 92% of my annual plan remains unused. I asked, reasonably, for a pro-rata refund on the unused portion. Paul in customer support refused, twice. I then escalated directly to CEO Darren DeFeo, courteously and with full supporting documentation. That was over two weeks ago. No reply. No acknowledgement. Not so much as a holding email. I have since published a detailed account on LinkedIn, tagging both Darren DeFeo and President Jason Santini, and that too has gone unanswered. A company can have an excellent catalogue and still decide that a loyal customer of nearly seven months, who paid in good faith and asks only for fairness, is not worth a single reply. Good products do not excuse that. If you are weighing a US dropshipping model from outside the United States, interrogate the payment and residency requirements independently before you spend a penny, and ask whether the company will still answer you when something goes wrong. On my experience, I cannot tell you TopDawg will. I have been left no option but to post this review in the hope that a resolution can still be reached. Update – 20 July 2026 Thank you to Darren DeFeo for responding and for assigning Myckheal to review the account. I appreciate the personal attention this has now received and remain hopeful that we can reach a fair and amicable resolution. Caron Drake Luxe & Claw Updating my earlier review following a very positive resolution 20 July 2026 I had raised a concern about a pro-rata refund on my TopDawg membership after closing my store. Once the matter reached CEO Darren DeFeo, it was reviewed properly and promptly. The billing history was explained clearly and in detail, and TopDawg offered a fair refund of the unused portion — going so far as to backdate the calculation to the date I first made contact, so that their own review time did not count against me. That is how a well-run company handles a difficult conversation: no defensiveness, no boilerplate, just a careful look at the facts and a fair outcome. My thanks to Darren DeFeo for taking it seriously, and to Myckhéal Hosang, whose handling of it was courteous and thoroughly professional. Concerns raised, concerns resolved. I would have no hesitation recommending them. Most grateful- Thank you ! Caron Drake Luxe & Claw
By Caron D.
Response from TopDawg· Jul 20, 2026
Caron, thank you very much for updating your review and for giving us the opportunity to revisit your concerns personally. We genuinely appreciate your patience and your willingness to work with us toward a fair resolution. While we regret that your initial experience caused frustration, we are pleased that a careful review of the account, billing history, and surrounding circumstances allowed us to reach an outcome that you felt was reasonable. Thank you as well for recognizing Myckhéal’s courteous and professional handling of the matter. He takes great pride in helping our retailers, and I know your kind comments will mean a great deal to him. We sincerely appreciate the trust you originally placed in TopDawg and your generosity in sharing this updated experience. We wish you every success with Luxe & Claw and all your future endeavors. Warm regards, Darren DeFeo CEO, TopDawg
Jun 24, 2026
Super Great experience always with…
Super Great experience always with TopDawg! I am very happy with the fast service! Paul is a great representative, he always support and help me with my orders, very professional, high level client service! 100 % recommended!!! God bless you all!!!
By Abel M.
Response from TopDawg· Jun 24, 2026
Hi Abel, Thank you so much for your wonderful 5-star Trustpilot review and for recommending TopDawg! We’re very happy to hear that you continue to have a great experience with our wholesale dropshipping platform and that our team has been able to provide fast, professional service with your orders. We especially appreciate your kind words about Paul. He works hard to support our retailers and make sure they receive helpful, efficient, and reliable customer service. I’ll be sure to share your feedback with him. Thank you again for choosing TopDawg for your dropshipping and wholesale product needs. We truly appreciate your trust, your recommendation, and your continued support. God bless you as well! The TopDawg Team
May 11, 2026
As a new customer of Top Dawg and not…
As a new customer of Top Dawg and not being as proficient as others might be, Paul was very informative and explained things in an easy and simple manner. He knew his audience. Great Customer Service Thanks Paul
By Jerry
Response from TopDawg· May 11, 2026
Thank you, Jerry, for the 5-star review and for choosing TopDawg as your U.S. dropshipping supplier and platform. We’re very happy to hear that Paul provided clear, patient, and helpful customer service as you were getting started. Our goal is to make dropshipping easier for new retailers by offering simple guidance, access to wholesale products, and support for store setup, product sourcing, and order fulfillment. It’s great to know Paul explained things in a way that was easy to understand and tailored to your experience level. We’ll be sure to share your kind words with him. Thanks again for trusting TopDawg. We’re excited to support you as you build and grow your online store. – The TopDawg Team
Mar 25, 2026
Support is excellent!
People at TopDawg were very supportive and resolved our issue quickly. Paul was a great help!
By Christina
Response from TopDawg· Mar 26, 2026
Hi Christina, Thank you for your kind words and for being a valued supplier on the TopDawg platform! We’re glad to hear that our team was able to resolve your issue quickly and provide the support you needed. Paul will definitely appreciate the recognition—he’s a key part of ensuring our suppliers have a smooth experience. At TopDawg, we’re committed to building strong partnerships with our suppliers by providing responsive support, clear communication, and a reliable platform for managing product catalogs and orders. Your success is essential to helping us deliver high-quality products and fast U.S.-based fulfillment to our growing network of retailers. We appreciate your partnership and look forward to continuing to support your business! — The TopDawg Team
Mar 17, 2026
Topdawg is a fantastic company to work…
Topdawg is a fantastic company to work with. They have a huge selection of products and their customer service is second to none. I must acknowledge Paul who is a delight to work with
By Mitchell C.
Response from TopDawg· Mar 17, 2026
Hi Mitchell, Thank you for your 5-star review and for your kind words about TopDawg—we truly appreciate it. We’re glad to hear that you’re enjoying access to our extensive catalog of over 500,000 wholesale products and that your experience with our customer support team has been a positive one. Providing reliable service and helping our retailers succeed with automated dropshipping is a top priority for us. We’re especially happy to hear your feedback about Paul. We’ll be sure to share your comments with him—he’ll appreciate it. Our team takes pride in delivering responsive, knowledgeable support to ensure our retailers have everything they need to grow their eCommerce businesses. Thanks again for choosing TopDawg. We look forward to continuing to support your success. — The TopDawg Team
Feb 7, 2026
Dealing with TOPDAWG has been great
Dealing with TOPDAWG has been great! Always on time with payments and stays on top of all sales with us to make sure we are on time for his orders.
By Joe Martinez OWI I.
Response from TopDawg· Feb 7, 2026
Thank you for the 5-star review, Joe — we truly appreciate it. We’re glad to hear your experience working with TopDawg has been positive and that our payment reliability and order coordination stand out. Strong supplier relationships are critical to successful dropshipping, and we take pride in staying organized, communicative, and on time with every order. We value our partnership with OWI Inc. and look forward to continued success together. Thanks again for taking the time to share your feedback! — The TopDawg Team

TopDawgReviews of topdawg.com

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About TopDawg

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TopDawgReviews of topdawg.com

Rating distribution

What customers rate

TopDawg reviews

25 Years in Online Business — TopDawg’s Customer Service Stands Out

A Truly Great Experience with TopDawg

Paid in good faith, ghosted in return.

Super Great experience always with…

As a new customer of Top Dawg and not…

Support is excellent!

Topdawg is a fantastic company to work…

Dealing with TOPDAWG has been great

About TopDawg

More in IT & Communication, Florida

DueDilio

Federal Award Management Registration

Duogeeks Web Design

Sachper Agency

TopDawg reviews

25 Years in Online Business — TopDawg’s Customer Service Stands Out

A Truly Great Experience with TopDawg

Paid in good faith, ghosted in return.

Super Great experience always with…

As a new customer of Top Dawg and not…

Support is excellent!

Topdawg is a fantastic company to work…

Dealing with TOPDAWG has been great