“Free Month” BS
“Free Month” BS! They will charge you the moment you roll through, then say its actually up to the local owner to decide. I called him and he said “sorry dude” Lmfao, you WILL get scammed out of $25. What a world
By S
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
168 reviews
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Tommy's Express is a national car wash franchise that offers quick service, modern facilities and a professional clean. Visit one of our locations today for a great wash and an excellent experience.
Tommy's Express Car Wash (tommys-express.com) has 168 customer reviews on The Fair Hearing, with an average rating of 2.0 out of 5.
168 approved reviews, newest moderated first
“Free Month” BS! They will charge you the moment you roll through, then say its actually up to the local owner to decide. I called him and he said “sorry dude” Lmfao, you WILL get scammed out of $25. What a world
By S
I was at the Rochester, MN Penny Lane car wash last night (3-26-25) and I had to update some billing information. The two clerks working (Mia, Chad) were super friendly, helpful and it was so nice to have good, normal service. So many people are negative, sarcastic but not these two. They helped me and I upgraded my service..thanks!
By Madden, S.
Stay Away‼️ Don’t risk damaging your car at this place‼️ This Carwash tore my bumper off of my vehicle
By Marc D.
This car wash totally trashed my car. I signed up when they were brand new and pointed out to him when Ken was manager about my headlights being trashed from the car wash and my paint. So dummy me I keep using the car wash. I have a Porsche Cayenne and the headlights are trashed and the paint. When I was with ultimate car Wash this never happened. My advice to anybody out there do not run your car through this car wash unless you have a beater and don't care. Pictures to come
By Rob E.
Went thru car wash and got grease from front hood, windshield, top of car to back trunk. I got home to clean door jams when I discovered it. Went back out to Ephrata car wash and showed the team. They said the only thing they can do is to run thru again. Still same issue. The management team did not even come over to see if problem was solved or not. I pulled over and finished drying my car and wiping all the grease marks off. Very disappointed TedAnsel
By Ted A.
A big real trash dumpster
By luis roque A.
I used the car wash in El Paso Texas on Zaragoza and had my windshield wiper broken by their equipment, they refused to fix it stating my truck was to old and their warranty covered vehicles less then 15 years old. When one signs up the warranty is not provided nor is it posted anywhere in the facility. I will file a claim with the courts.
By ESTEBAN
Jazz was extremely professional and kind with me for my first ever visit/car wash experience @ the North Charleston Tanger Outlet location. I will go back just because of her customer service. Give her a raise immediately. Go Tommy’s express!
By Mario H.