Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
113 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Tommy Bahama is a Seattle-based manufacturer of casual, men's and women's sportswear and activewear, denim, swimwear, accessories, footwear and a complete home furnishings collection, and is owned by Atlanta-based Oxford Industries.
Tommy Bahama (tommybahama.com) has 113 customer reviews on The Fair Hearing, with an average rating of 1.9 out of 5.
113 approved reviews, newest moderated first
Ordering the same item three times and still getting the wrong one is exhausting—especially from a big brand like Tommy Bahama where you expect the process to be smoother. And waiting 3+ weeks for a refund on something that expensive just adds insult to injury.
By Lucie K.
Put sale on effective Saturday morning but don’t staff warehouse until Monday. Take the cash when ordered placed but 4 days later still haven’t shipped. When call customer service they just say sorry. Seems like cash grab by someone about to go bankrupt.
By Mark
It takes three months for Tommy Bahama to process a return. They do not share that information on their site or anytime during the purchasing process.
By Bobby M.
Signed up for "15% Off First Order" and when I finally received the code (after SO MANY marketing emails!) the code didn't work. I took the time to call and place the order instead. Of course, the item I was trying to buy was excluded. Even though the text I received with the code stated nothing about exclusions. Neither did the email. Only that the discount would apply to my "first order." Nope. Hard pass. I feel scammed. And bullied by all the emails. Go elsewhere!
By The Daily V.
Save your money from a failing vendor. Tommy Bahama was once a premier brand, but quality issues and poor customer service have reduced them to selling gift cards and $75 t-shirts - clear desperation. I'd doubt they last another year. I have purchased at least 30 shirts, but they seem to fall apart within a year or two. The last straw was a shirt that bled when it got wet. That's unacceptable for a luxury brand.
By David P.
Very Unhappy with Award Voucher, once you use it you can't exchange or return. So if your item does not fit etc, it is gone.
By Janette A.
Stay away from this brand. I sent $125 for a Disney shirt. Used it once, washes it per the instructions and by itself. The shirt shrunk ridiculously!!!!! From XL to M at best. Barely covers my stomach. They are not willing to make it right even after multiple attempts. Temu has better close than this.
By Richard C.
Fast shipping and really nice colour, design and materials. Made in Vietnam NOT cheap nasty china. I don't understand what all the bad reviews are about? I find this brand luxury and beautiful. I was shocked at how good my dress was, it's a cotton and spandex blend and made so light like paper so in the heat it's like I'm wearing nothing. It doesn't wrinkle so I can take it on vacation and I'm hoping they follow through with the $50 gift card for purchases over $250 because I'll be waiting for it to buy more clothes. The dress isn't too short but it is big so I'm guessing it's the proper size large not how these fast fashion cheap crap brands say large and it's more like an extra small, another trade mark of china made junk. Not this brand!! I'll go in person to the store next time as this size seems larger on me.
By R
