Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
589 reviews
Tom HollingerSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Tom Hollinger is a modern fashion brand focused on delivering timeless, wearable pieces designed for everyday confidence and comfort.We aim to combine clean design with practical quality, offering collections that are easy to wear, versatile, and suited for a range of lifestyles. Our approach is centered around simplicity, consistency, and attention to detail, creating pieces that fit seamlessly into your wardrobe.At Tom Hollinger, we place a strong emphasis on customer experience. From product selection to delivery and support, our goal is to ensure a smooth and reliable shopping journey.If you have any questions or need assistance, our support team is always available to help.
Tom Hollinger (tomhollinger.com) has 589 customer reviews on The Fair Hearing, with an average rating of 2.3 out of 5.
Showing 368 reviews with 1 star · Clear filters
The parcel took a long time to arrive. The website makes out that it is europe/uk based when it is in China. The sizes are chinese not europe/uk sizes so come up 2 sizes to small. The returns is such as hassle and you have to ship it back to China.
By Ed C.
Please folks, do not use this company. I ordered two pairs of track pants, first of all nowhere on there site did they give a delivery time or date, it took nearly 3 weeks to arrive. When the items did eventually turn up they were nothing like their picture or description, they use cheap materials, the sizing is way out and do not make it clear that the garments were made in China. Also do not be fooled by the English sounding name it is the Chinese companies attempt to deceive people into believing that they are buying good quality British goods when in fact what they are being sold is shoddy ill fitting cheaply made rubbish.
By stuart g R.
I bought 2 white shirts from Tom Hollinger it arrived late the quality was not as good as i thought.The do not respond to emails in time and i have been waiting to return it but i do not get a return address. I refused an offer of a 100% discount on another shopping session
By Dev T.
Very poor service and quality - I ordered a small and medium size cardigan and two mediums arrived. The colour was not khaki as defined but beige / caramac. The draconian returns policy requires you to post tracked back to China at a prohibitive cost. Emailed customer service but they failed to reply. Buyer be very aware.
By Robert S.
I would give them zero. Absolute scam. DO NOT ORDER. Very slow response to complaints. Still not refunded my money months later. Avoid avoid avoid.
By Fran F.
UK Warning. Although dressed up to look 'British/US', this company sends its items from China, and these took 10 working days to arrive. My order went to the wrong house (according to the photo evidence from the courier) and I was told the delivery was complete and therefore I had no recourse other than to contact the courier. It took about 20 emails and 5 weeks to get the point across that they were contravention the 2015 Consumer Rights Act before they eventually paid a refund. I will never use this company again.
By DW
Please do not order anything with this company, the item you order will not be what you ordered and also it will not fit as the sizes are incorrect. You cannot get any response from their customer services so you will be stuck with the item and also you will not get a refund, Avoid at all costs.
By Ian
This company is a con. The email address doesn't exist. I have to pay to return to China ,WITHIN FOURTEEN DAYS. The product is of very inferior quality and I am feeling rather stupid for not looking into this firm more closely. Please Do NOT buy from this company.
By Alf U.
