Once a pioneering firm, Toky has regrettably been left to deteriorate by Messagebird
I have been a loyal customer of Toky since 2016, relying on their service for seamless communication in my business operations. However, a recent incident has significantly tarnished my perception of the company, compelling me to share my experience with others. In a shocking billing discrepancy, Toky charged us $166.99 for a mere 10-minute call to a toll-free UK number. This rate was an exorbitant $15.18 per minute, starkly contrasting the advertised rate of $0.002 per minute on their website. To put this into perspective, the charge was over 7500 times higher than expected. This alarming overcharge not only caused financial distress but also raised serious questions about Toky's billing transparency and integrity. Seeking resolution, I encountered a series of disappointments with Toky's customer service. Initially, the customer service agent incorrectly attributed the negative balance to “multiple long-duration calls,” blatantly overlooking the fact that this significant charge was due to a single call. Despite my efforts to clarify the issue, the responses I received were evasive and unhelpful. It was only after presenting concrete evidence from the Toky report that the agent escalated the issue internally—a step that should have been immediate. Furthermore, the justification that the call was charged at a premium rate due to its prefix (44800) directly contradicted the pricing information publicly available on Toky's website. The agent's claim of outdated website information regarding call charges was not only unconvincing but also indicative of a lack of transparency and accountability from Toky. The financial repercussions of this incident were severe. The incorrect charge led to a negative balance in my account, rendering me unable to use Toky's services and hindering my business operations. Attempts to rectify the situation and clear the negative balance were futile, adding to the frustration and inconvenience. Having been a customer since 2016, I am profoundly disappointed by this experience. The discrepancy in billing, coupled with the inadequate and dismissive customer service, reflects poorly on Toky's commitment to customer satisfaction and transparency. It is disheartening to see a trusted provider falter so significantly, and I urge potential customers to be wary of these issues. I hope that by sharing my experience, others will be cautious and Toky will take immediate steps to address these serious concerns, restoring trust in their services and ensuring that such incidents do not recur.
By Kaan