Fraudulent Company.
First I heard from them was when they deducted £11.99 from my account. It says I need to manage my subscription by logging in to my account ( I never had an account and checked my emails and never was sent anything). I have reached out for refund and being ignored. 100% certain I never signed up to anything, how they got my card I dont know. I know you will reply that I signed up for a free trial and had to cancel (I didnt) but how would you cancel your subscription when it says I never had an account. EDIT My timeline is completly correct. I never recieved any email on sign up, double checked. How can I cancel a 7 day account when I dont have an account. I only got a respsonse when I reached out via social media and told you I was informing the police that my credit card details had been falsely obtained. You told me I had signed up via Google Pay, but my Google account has no record of them processing any payment for you. 15 days for a refund is another stalling issue
By Andrew M.
Response from Toggle VPN· Jun 9, 2026
Hello! Thank you for sharing your feedback. We would like to clarify the situation, as our records show a completely different timeline. According to our system, a registration confirmation and account creation email were successfully sent to your address upon signup. Furthermore, our support team actively assisted you in our live chat, where we provided a full explanation regarding your subscription details. Following that conversation, we processed a full refund of £11.99 as requested. The refund is currently being handled by the banking system, and the speed of transaction depends entirely on your bank. Since your issue has been completely resolved and a refund issued, we kindly ask you to check your bank account or contact your bank for updates.