ToddlekindReviews of toddlekind.com

I made an order from them but i had to return it since the colour wasn’t exactly what i wanted. Return process went smooth and i was assisted during the whole time by the support team. They also helped placing a new order with the colour i wanted using the credit from the past order. Their product quality is good and probably will order in the future again. Thank you again !

Love the products from this company and the customer service is responsive, respectful, and solutions oriented. We won’t get mats from anywhere else.

First of all, I’m writing this in response to your reply. When I initially placed the order, that flash discount was not active, and the product returned to its original price within at most one week. Even considering the 100-day risk-free trial, what you mentioned doesn’t really apply — in other words, you haven’t made an exception for me. Second, you directed me to the FAQ, but under the returns section it only says: *"Once your returned item is received and inspected, your refund request will be processed within 7 working days. We will return the money by the same means of payment which you used for the purchase. If your order is refused and returned to sender, a refund will be applied within 14 business days, minus any applicable shipping fees."* Customers base their purchase decisions on this information, not the FAQ as a whole. This part already reveals misleading practices, because nowhere in the returns section does it state that the customer must cover the return postage costs. First comment Although I never used the product, I was surprised by how difficult the return process was. They made it almost impossible for me to exercise my right to return. My request was rejected simply because I had purchased the item during a temporary discount, which was used as a reason to deny the return. Throughout the process, I encountered constant obstacles. Even when I offered to return the item, I was told that I would have to cover the return shipping cost, and the entire process was handled in a way that clearly discouraged returns. It was disappointing to experience such a lack of customer care. Because of this, I won’t be recommending this brand to other parents.

We were initially so pleased to receive our puzzle playmat as it provided a safe and beautiful space for our baby to play on. However, within just 6 months multiple areas of the mat started peeling (I put this down to the biodegradable aspect of the material). Given the price of the playmat, and that it is supposed to withstand regular use and play, we expected it to be durable, and of a high standard, but instead were left very disappointed with the quality. After contacting customer service to make use of the manufacturer’s warranty and receive a replacement playmat, there have been a number of issues and going 4 months on still nothing has been done to resolve the issue. I would not recommend this product.

Was so disappointed by this product... Read in some reviews that the quality wasn't good, but I bought it anyway because it looked so beautiful. Although we were extremely careful, the playmat was damaged in no time (even after a few days, little pieces of the plastic surface came off). For a playmat of this price I would've expected it to last at least a few months without any issues :-(

Muy buena calidad.

Commande réalisée le 19 Livrée le 23 mai c’est très rapide ! Article conforme ! La qualité est au rendez-vous Le Sav a été adorable mais si vous ne parlez pas Anglais … difficile de se faire comprendre …bon il n’y a que des français pour laisser ce genre de commentaire 😅 Le Sav a pris en compte mon mécontentent et incompréhension après mon message sur trustpilot J’ai reconnu mon erreur J’avais mis un commentaire négatif il y a quelques jours car je recevais des mails ( beaucoup ) me disant de finaliser la commande or mon compte avait bien été débité … je ne comprenais pas d’où venait l’erreur …je voulais juste avoir la validation de ma commande ! J ai compris d’où venait l erreur J’avais payé avec Paypal qui est lié à 1 autre adresse une ancienne adresse pour le paiement et je me connecte à Paypal avec mon adresse actuelle … je n’aime pas laisser ce genre de message sur trustpilot mais c’est très efficace pour avoir une réponse rapide à vos problèmes.

Nice product, had issues with delivery, but it was quickly resolved by customer support.