T-MobileReviews of tmobile.com

I've been with them for over 20 years, but that's about to change. I had an issue with my phone because of an insurance issue, and they said on 4/4 my service would be back in 48 hours. Still nothing. I contacted them through the website this morning, and they couldn't help either. It is now five days since I have had service, can't check my messages, get calls, get texts or anything. Still no service and apparently, they can do nothing to fix it. I am moving to a new carrier. Tmobile, get with it!

Price Lock Guarantee for 55+ plan when i signed up for T mobile 5 years ago has been invalidated and not honored by T mobile. Huge signs in T mobile stores back then stated guarantee price lock for ever. Now, starting April 2,2025 T mobile is adding a $5 per line cost for no additional changes or services to my account. Can’t trust them at all. Their service is fine but their policies are unreliable.!

I've had t-mobile for over 10 years. Never had much of a problem.Was recently in a wreck phone got busted had to get a new phone. Went to hell from there. Sold me a previously owned phone that doesn't work half the time. When I called they kept asking how I knew it was previously owned. Last I checked brand new phones don't have games that have been played and levels beat. Told me I have to print up a return lable get a box and mail it back in then go to the store and buy a new phone. In 6-8 weeks they'd refund me for broken phone if it's really broken. Then yesterday and today both called me because my bill is a few days late. Tried calling back and told it's over a 2 hour wait. If they have that many pissed off customers they obviously have more problems then I've been discovering the last 4 months.

MINUS 5 STARS. Their system is completely ridiculous. Their website makes no sense and doing a simple thing like adding data seems be so complicated. Sometimes things work, sometimes they don't. They need to improve sooooo much. And if you're going to have options to pay with foreign cards online, maybe make it possible to use a foreign postcode too or the whole thing doesn't work.

Cancelled T-Mobile last week, received the bill year in the mail and today got an email from debt collectors that the bill went to them! I was not backed up on my bill. And they couldn’t even wait for me to pay it! Smh I do not think I’ll ever go back to the company after being with them for 9 years!! Do not go with this company!

Wish it could be 0 the absolute worst customer experience ever. No Matter what the savings are it is not worth it. it is impossible to work with these clowns unless you go to a store then it gets even worse. 2 days 6 hrs on the phone 2 trips to store still cant activate 3 phones. I'm so upset I'm afraid of going to the store for fear of making a scene. Just found out i cannot cancel unless i go to the store.

Tmobile is a joke when it comes to service on every level. Ever since I switched over from Verizon to tmobile the service has been lagging I'm getting text messages 2 and 3 days later a d my phone is practically new. And when it comes to .modifying your payment arrangements its ridiculous you arw able to modify the first part but the second part is automatically arranged for you on them now I see why they have bad reviews. And alot of my friends have the same problem with their service with delays in messages or when calls drop or getting voice .messages from someone who said they called and you never received a call. TMOBILE IS A JOKE AND I WOULD NEVER RECOMMEND THIS COMPANY TO MY FRIENDS AND FAMILY. THEY SAY ANYTHING TO GET YOU OVER TO THEM BUT THE SERVICE IS GARBAGE.

10 Years of Loyalty Wasted – T-Mobile Doesn’t Care After a decade as a loyal T-Mobile customer, I walked into their Cherry Creek Mall store Colorado...to upgrade to an iPhone 16, expecting a smooth experience. Instead, I encountered Zak, a representative who redefined apathy. When I hit a snag switching my line, he shrugged, blamed Apple, and dismissed my suggestions with a cold, “I don’t know what to tell you.” I asked if, after 10 years of loyalty, this was how they’d treat me—should I take my business elsewhere? His response? “I don’t care.” That summed up the vibe perfectly: four young guys lounging around, no customers, and zero effort. What should’ve been a simple phone purchase turned into a 6-hour ordeal. Zak was useless, and I ended up resolving it myself through T-Mobile’s phone support which also had many issues of not active listening!. A company this big acting this small is a joke. As someone who’s trained entrepreneurs in over 20 countries, I’ve seen how giants fall when they stop caring—and T-Mobile’s on that path. I’ve got my phone now, but I’m done. They talk a big game about customer service but don’t back it up. Think twice before trusting them with your business.