Titan ChairReviews of titanchair.com

I purchased the Osaki Maxim 3D LE chair through Costco Online a few years ago and had a great experience with it from the start. A few weeks ago, the chair stopped working. The initial plan was to have replacement parts sent and a technician swap out the faulty component. However, after three weeks of waiting, the parts were still on backorder, so the company, OTA World, offered to replace the chair with a different model instead. Despite the wait, the service was excellent, and the company truly stood behind their warranty. I'd definitely recommend doing business with them.

We ordered an Osaki Titan Pro Commander back in September 2022. We love the chair, it's fantastic. Unfortunately in the last few months it's had issues with returning to the original position from the Zero Gravity position. We called Osaki's customer service, and Roman, one of the agents, was extremely patient and kind to diagnose on the first phone call that we would need an Actuator replaced. It took us another day to realize that we had bought the chair via Amazon's third-party supplier: Spreetail, and the warranty would be through them. Spreetail then claimed that they have a maximum 30-day warranty period, and that they aren't responsible for anything. I reached out to Osaki and asked them if we can purchase the Actuator from them, and instead of charging us for the part they sent it to us kindly for an unbelievably low cost, out of kindness. Thank you so much to Roman, Alfonso, and Jeffrey for all your help & for referring the technicians to help us with the fix!

I just received my massage chair and I’m loving it. The delivery was timely and convenient. The message chair I ordered is called Apex Aurora massage chair and it feels divine! It has tons of features to add comfort value. Simply amazing!