Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
266 reviews
Voted #1 Wellness BrandSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
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Voted #1 Wellness Brand (titan-wellness.com) has 266 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
266 approved reviews, newest moderated first
Great customer service and technical support! I love cold plunging now!
By Jeff K.
Response from Voted #1 Wellness Brand· Feb 16, 2026
Hi Jeff, Thank you for the great feedback. We’re glad to hear our customer service and technical support made a positive difference for you. Even better, we love hearing that you’re enjoying cold plunging now. That’s what it’s all about. If you ever need anything, we’re always here to help. [email protected] 833-865-7900
They have a great product. Easy to set up and meets every expectation. Customer service is amazing non pushy and extremely helpful. I would have to absolutely without a shadow of a doubt recommend this company.
By Justin M.
Response from Voted #1 Wellness Brand· Feb 13, 2026
Hi Justin, Thank you for the amazing feedback. We’re glad to hear the product was easy to set up and met your expectations. It’s especially great to know our customer service felt helpful and supportive without being pushy. Your strong recommendation truly means a lot to us. If you ever need anything, we’re always here to help. [email protected] 833-865-7900
Victor at Titan Wellness was super helpful and knowledgeable. My family and I enjoy the cold plunge. We use it every night. We purchased the Titan Triumph XL. Set up was easy. Had some trouble with the hoses. But Titan's customer service was amazing. We video chatted and he walked me through everything and wouldn't hang up until I primed the system and turned it. Thanks again, Victor and Titan. We love it!
By James M.
Response from Voted #1 Wellness Brand· Feb 11, 2026
Hi James, Thank you for the amazing feedback. We’re thrilled to hear that you and your family are enjoying your Titan Triumph XL every night. It’s great to know the setup was smooth overall and that when you ran into trouble with the hoses, our team was able to jump on a video call and walk you through everything step by step. Victor will truly appreciate your kind words. We’re glad he stayed with you until the system was primed and running perfectly. That’s exactly the level of support we aim to provide. If you ever need anything, we’re always here to help. [email protected] 833-865-7900
The product is good quality. When I contactsd them online, I got a call the next day from customer service. The rep listened and offered a reasonable solution.
By Kurt S.
Response from Voted #1 Wellness Brand· Feb 9, 2026
Hi Kurt, Thank you for the feedback. We’re glad to hear you’re happy with the product quality and that our customer service team followed up promptly, listened to your concerns, and provided a reasonable solution. That level of care is exactly what we aim to deliver. If you ever need anything else, we’re always here to help. [email protected] 833-865-7900
Used it twice Was upsold on machine that doesn’t work Garbage and cheap Cane with chinglish instructions - no instructions for the cooler - that doesn’t cool below 60 degrees
By ROBB P.
Response from Voted #1 Wellness Brand· Feb 10, 2026
Hello Robb, Thank you for the feedback. We’re sorry to hear that you haven’t had the best experience with us. A member of our team has attempted to reach out a few times regarding this matter, and we would really like the opportunity to assist you. Please contact us at your earliest convenience so we can help resolve this as quickly as possible. You can reach us at 833-865-7900 or by email at [email protected]. We look forward to connecting with you. Best regards, Titan Wellness Support Team
Just another average cold plunge tank nothing special. Kinda deceiving the picture looks like a hard tank but it is inflatable. The 25 dollar timer thermometer broke after a week not sure what the free gift was maybe it was the xxl shirt no one will wear. The chiller isn’t working to the degree set and it’s very loud.
By David B.
Response from Voted #1 Wellness Brand· Feb 10, 2026
Thank you for the feedback. We’d like to clarify a few points and help resolve the issues you mentioned. Our product is clearly listed and described as a premium inflatable cold plunge, designed for portability and insulation, not as a hard-shell tank. Thousands of customers specifically choose this design for its durability, comfort, and ease of setup. The digital timer/thermometer is a complimentary accessory. While not required for operation, if it failed, we’re happy to replace it. The free gift varies by promotion and is included as a bonus, not part of the core product offering. Our chillers are engineered to cool reliably down to 37°F when properly set up and operated under normal ambient conditions. If the unit is not reaching the set temperature or seems louder than expected, that is something our technical team can troubleshoot quickly. In some cases, noise or cooling performance is related to priming, airflow clearance, or setup conditions. We stand behind our products and guarantee you will have a fully working system. If troubleshooting indicates an issue with the chiller, we will replace it. Please contact us directly at 833-865-7900, Monday–Friday, 10am–6pm PST, so we can assist you in real time and make this right.
I recently ordered a cold plunge. Best decision Ive made! Its so convenient to have one at my home verse driving somewhere else to use one. Ive noticed a huge difference in inflammation in my body and more clarity in my mind.
By Shelby S.
Response from Voted #1 Wellness Brand· Feb 3, 2026
Hi Shelby, Thank you for sharing your experience. We’re so glad to hear your cold plunge has been such a great decision and that having it at home has made things more convenient for you. It’s amazing to know you’re already noticing reduced inflammation and improved mental clarity. If you ever need anything or have questions as you continue your routine, we’re always here to help. [email protected] 833-865-7900
I couldn't be happier with the tank and the chiller! One knock I saw others comment on was customer service. It makes me wonder who wrote this. I called customer service during set up, and Josh FaceTimed with me and walked me through the entire process. The next day I had a question and he answered immediately and helped again. I would definitely recommend Titan when you're ready to take the plunge!
By Brad B.
Response from Voted #1 Wellness Brand· Jan 30, 2026
Hi Brad, Thank you for taking the time to share this. We’re really glad to hear you’re happy with both the tank and the chiller, and even more so that your experience with customer support exceeded expectations. Josh will truly appreciate knowing that taking the time to FaceTime and walk you through the setup made a difference. We believe real, hands on support matters, especially during setup, and it’s great to hear that continued into the next day as well. Thank you for the recommendation, and we’re excited to be part of your plunge routine. [email protected] 833-865-7900
