TinohouseReviews of tinohouse.com

Response from Tinohouse· Mar 5, 2021

Dear Brandon, We are really sorry to hear that you haven't received your order yet. It is a regret that we are unable to make it before your mother's birthday and please understand that we do not expect this to happen. One of our agent did reach out to keep you posted with the delivery status. Please check your email and do not hesitate to contact us if you need any further information. Thanks and best regards!

Response from Tinohouse· Mar 5, 2021

Hi Elena, We are really sorry to hear that you haven't received your order yet. Unfortunately, there is no record of your contact to our store, please check whether it reaches correct address [email protected]. In addition, one of our agent did reach out to keep you posted with the delivery status. Please check your email and do not hesitate to contact us if you need any further information. Thanks and best regards!

Response from Tinohouse· Feb 26, 2021

Hi Klant, Thank you for your review, I am very sorry to hear that your order has not been delivered yet. I can see that you got in touch and our agent also gave you further details on the order status. Please check your email and reply to us in case you need any further assistance. Thank you!

Response from Tinohouse· Feb 22, 2021

Hi Shirley, I am sorry to hear the issue with the item. I can see that our agent replied to all of your emails but never heard back. Chances are our emails ended up at your spam box, please check and reply to us so we can figure it out. Looking forward to hearing from you soon.

Response from Tinohouse· Feb 22, 2021

Hi Kyu. Thank you for taking the time to review your recent shopping experience. We are terribly sorry for the issues encountered with the order. The delay is out of our control and we are working with the carrier on to sort it out. We will solve the issue and keep you posted with a solution as soon as possible. Thank you!

Response from Tinohouse· Jan 5, 2021

Thank you for taking the time to leave us a review. I have checked information from your name, however, I can't see any record of you having used our service to contact an adviser but would welcome the opportunity to discuss your experience with you in more detail. Please contact us on [email protected] sop our agents can help you out!

Response from Tinohouse· Dec 24, 2020

I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. Unfortunately, due to increased order for Christmas season and the complicate situation of Covid-19, the shipping unit has been overload and are pushing everyday to get you your order in time. Please be patience! We did send you an email to provide further information about the delivery, please respond to the email if you have anything need our assistance.