Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
66 reviews
Timothy MatthewSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Timothy Matthew is an Italian-inspired sunglasses brand built around Italian design. Our frames draw from the proportions and refinement of the Mediterranean coast, made for slow afternoons, long drives, and the days worth slowing down. Every pair includes UV400 protection, a hard case, and a microfiber cloth. We ship across the United States with a flat-rate fee, offer 60-day returns, and respond to every message personally within one business day. Frames, worth the look.
Timothy Matthew (timothy-matthew.com) has 66 customer reviews on The Fair Hearing, with an average rating of 1.7 out of 5.
66 approved reviews, newest moderated first
Scam website stay away. False advertising & a front for China drop shipment. Return costs as much as products themselves plus AI agent difficult to work with in resolving claim. Avoid at all costs Timothy Matthew. Thank you
By Dave L.
Total garbage. The dress is made of cheap polyester and the "intricate embroidery" is just stamped on to the cheap horrible fabric. I paid $102 for a total piece of junk and they want you to pay shipping to send it back to China. Total scam, do not buy from these people unless you are looking for an overpriced dress that feels more like a cheap costume.
By JCat
Beware the return policy. Be prepared to just be okay with whatever you buy because in order to return anything you have to pay for shipping back to China. Not worth the risk. Definitely going to stear clear of this company in the future.
By dale H.
absolute scam!
By withheld
Don’t order from this site!! The shoes sent were nothing like the pictures or description on website. When I emailed to return the shoes they advised it would be $40 to $50 USD to return when they initially posed as an Australian website. The return address is apparently a well known scam address used by many of these sites.
By Aj
Very disappointing product and customer service. I was extremely disappointed with my experience with Timothy Matthew. The shirt I ordered did not appear to be the same quality or appearance as the photo on the website. In person, it looked and felt like a cheap replica, with very poor quality for the price. I had purchased it as a gift and was actually embarrassed to present it. Unfortunately, the recipient confirmed that they didn’t want it. Trying to obtain a refund as an Australian customer was equally disappointing. Although the company is based in the US and the products are made in China. I was expecting to return the item internationally at my own expense, which I already know from their website. But the package arrived with labels like it was mailed from Sydney Australia which made me think there was a local option. When I requested to return the item, I was asked to provide a photo of the shirt on or against a body as part of the return process, which I found unusual. I have never been asked to do that before. So odd. Then I had difficulty submitting the requested images because their system would not accept the attached image files. I was subsequently offered only a 15% refund, or the option of returning the shirt at my own expense. I was quoted approximately US$40–50 for return postage, which is a substantial portion of the cost of the shirt. Alternatively, I could receive a replacement of equal or lesser value — but given the poor quality of the original product, why would I want another one? The recipient of the present didn’t want it either. They’d prefer to have no gift. Even after I said I would accept the 15% refund, I was asked to confirm again whether I really wanted the refund. It made me wonder if this website was a scam. I’ve never experienced this in a refund request process before. Terrible. I will never shop with them before and don’t think you should either. The entire experience, from the quality of the product to the return process and customer service, was incredibly frustrating. I would not recommend Timothy Matthew to Australian consumers. Be very cautious before ordering, particularly if you are expecting the product to look and feel like the images advertised online. The products are not inexpensive, but in my experience the quality was extremely disappointing. Honestly, I believe I would have received a better product from Temu for considerably less money. If you’re in Australia, I would think twice before risking the cost and hassle of an international return. You can get much better quality for the same price at Myer, David Jones, Rodd & Gunn, etc.
By Tiana P.
Seems scammy. I bought a pair of gold heels for an event for $80 and there has been a rolling delay. Why is my order shipping from China? I was wondering why customer service is citing shipping delays. They keep sending me a tracking link with an unrelated product- it’s a tracking link to an unrelated Etsy site. The product shown is a bottle opener with some crappy gemstone s wired onto it! If anything good comes of this transaction I will certainly update this review but for now Im reporting it here because it seems super suspicious.
By Ginger A.
I left a recent review about the shipping taking a month. Now I realize this is a full on scam. After a Month of tracking, Timothy Matthew clothing company told me my package was delivered to a PO Box which I don’t have a PO Box. I went to the post office who informed me this was in fact a scam.
By Fawn P.
