Timbuk2Reviews of timbuk2.com

My wife bought this messenger bag for my birthday 7 years ago; I have used it almost daily ever since. It has seen a LOT of wear and tear. Finally the zippers on the outside pocket died. I sent in pictures and they said, "Sure, it's covered under warrantee, send it in." We live near SF, so we brought it to their store where the worker was super helpful, very efficient, returned a bunch of stuff I forgot to clean out of one pocket and helped me pick out a replacement if it couldn't be fixed. (That model isn't made any more.). Good news! Five days later I get the email saying it's all fixed up and being sent back. Total cost = $0. I love this company!

Big Timbuk2 fan for years; trouble with the delivery but Marlene was very helpful and courteous!

Live person e-mail customer service! FedEx lost my order, and a real person at Timbuk2 arranged for a replacement. She reached out to FedEx, confirmed that FedEx lost the shipment, and made it right.

The whole process was simple and straight forward. Originally they said 6-10 weeks, its been 1. Its on it way back to me. We'll see how they did on the repair then. So far super impressive.

I ordered a backpack online and received an email confirmation instructing me to track the shipment on Shop. But there was no information on Shop and the item did not arrive. I called and after a ten minute hold was told they had to check and email me back. A few hours later, I got an email with a link to FedEx and a tracking number. Still waiting to see when it will arrive.

The customer service is second to none.

I have had my bag for a while and had to do a warranty as an issue with the handle occurred. Everything was very simply and smooth; I am very happy with the service and with my decision to have purchased a Timbuk2 bag in the first place. I would definitely recommend their products.

Had to get my bag fixed after 5 years of use and Timbuk2 honored their warranty by repairing it for free. The process was easy and everyone I corresponded with were nice and caring. Even the process of paying for shipping was made very convenient