Finest customer service…
Finest customer service responses...this should be the model for any industry!
By Sherry
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
358 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Tile Club is your online tile authority, offering the biggest stocked selection of tiles. Explore porcelain, ceramic, natural stone, zellige, and mosaic tiles backed by expert customer support, fast shipping, and easy sample ordering.We're the favorite tile supplier for designers, contractors, and homeowners alike. Our collection covers residential redesigns and new commercial builds.
Tile Club (tileclub.com) has 358 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
358 approved reviews, newest moderated first
Finest customer service responses...this should be the model for any industry!
By Sherry
Tile Club was great in sending me a sample of a high quality glass tile I was considering for our bathroom remodel. I was able to see the sample here at home before investing in a larger purchase. I will be ordering the tile soon and will update my review with how the whole order shipped.
By Morie S.
Reliable! Professional Retailer!
By K.D.
Tile club has been great. The product came quickly and packaged well. We had a little issue with the carrier (fedex) which tile club was great at handling. I would purchase through them again!
By Nicole G.
Never received my paid sample of Zellige tile
By Molly R.
Response from Tile Club· Apr 8, 2021
We apologize for your experience! Our system shows that your order was processed and shipped via FedEx on March 18th. It looks like your order was lost in transit. We are sorry for this inconvenience and we are happy to send you a replacement sample today. We will expedite it to a 2 business day delivery, so you could use it for your project ASAP.
Great customer service! I called for assistance with an order lot # and discount code and all of my needs were immediately addressed. Beautiful tile, wrapped well and delivered on time.
By Jayme
I had a great experience. I was worried about choosing my tile online without being able to see larger quantities of it in person. I ordered several samples before making the final decision. I found Tile Club to have a great selection and love my new backsplash. I was concerned about the delivery, but it went off without a hitch. The driver called before my appointment like I requested and was very pleasant.
By jessyka P.
Response from Tile Club· Apr 2, 2021
Thank you so much, Jessyka! We're so glad you had a positive shopping experience and hope you enjoy your new backsplash. We're always here to help if you have any tile questions or needs!
great service
By customer