TicketWeb USReviews of ticketweb.com

If I could leave zero stars I would! Fist off, I purchased 2 tickets to the Brea Improv for a show on Saturday night. Unfortunately I wasn’t able to make that show so I immediately reached out to them to see I would be able to exchange them for an earlier show. They took 2 days to reply only to tell me that there’s nothing they can do. I mean there was no accommodation or anything! To me, if you have a business and you have customers that keep your lights on, how in the hell can you tell the customer “there’s nothing you can do”?! Of course there’s something you can do! Make an accommodation! I’m done! Horrible customer service 👎

Was scared to buy from these guys based on other reviews but the band insta linked me there and so did ticket Master so I took a risk. Got my tickets within a few seconds I think as long as you don't mess up your email you should be be good only reviewing so the average person doesn't go to stubhub and pay 5x the price to feel safer

Horrible service. Very similar to another review. Never got tickets. “Oh must be in your spam”. Checked all folders. Refused refund. DO NOT ever do business with them ever…

Support was professional. The wrong ticket was issued. The reply took too long to get the correct ticket issued. I was blamed for a mistake made by the system and refused a refund. Will be avoiding doing business with this company in the future.

Misleading event advertising Terrible customer service and no refunds! Do not use this dishonest company

HORRIBLE STAY FAR FAR AWAY. They robbed me. I never got my tickets and they refused to give me a refund. The customer service is terrible. They told me that they sent the tickets and it must have gotten lost in my spam. They never sent anything. They literally stole from me.

I am a victim of fraud, plain and simple. I purchased show tickets for a performance on 10/3/21. this is my experience. My first contact after purchasing ticket is this email email from TicketWeb dated 10/2/21 the day before the performance: {The following is a message from the presenter or promoter regarding the tickets you purchased for: Rescheduling to Spring - Duke Tumatoe & The Power Trio at The Token Lounge on Sun Oct 3, 2021 at 8:00 PM Order Confirmation Number: ********** DUKE TUMATOE is being rescheduled to Spring of 2022. We should have the new date this coming week. Please hold on to your tickets. Thank you! Thank you for choosing TicketWeb!} My inquiry dated 3/10/22: Dear Sirs, I purchased tickets for this concert originally scheduled for 10/3/21 to find out on 10/2/21 the show was postponed until spring of 22 due to Covid. I have found out a show is planned for 3/13/22 with Duke Tumatoe & The Power Trio at The same venue {The Token Lounge, Westland, MI} but have not received any info about this show or the status of my paid for tickets. Is this the make up appearance or is that still to be determined? I am very frustrated with this as the venue will not answer their phones as well. This is the only contact I have received since the purchase of the tickets. The following is a message from the presenter or promoter regarding the tickets you purchased for: Rescheduling to Spring - Duke Tumatoe & The Power Trio at The Token Lounge on Sun Oct 3, 2021 at 8:00 PM Order Confirmation Number: *********** DUKE TUMATOE is being rescheduled to Spring of 2022. We should have the new date this coming week. Please hold on to your tickets. Thank you! Thank you for choosing TicketWeb! From: TicketWeb Customer service: Benjamin P (Ticketweb NA) Mar 11, 2022, 21:35 GMT Hi *******, Thank you for connecting with us. We would like to apologize if you did not receive any information regarding your tickets for Rescheduling to Spring - Duke Tumatoe & The Power Trio. Upon checking, your event took place on Sunday, October 3, 2021, 8:00 PM EDT (7:00 PM Doors) at The Token Lounge, WESTLAND, MI. Hence, your tickets are no longer valid. If you have more questions or concerns, please let us know. Sincerely, Benjamin TicketWeb Customer Care PLEASE refrain from bussiness with this company!

I have three shows that I have not received tickets for at this point. When I try to email them it doesn't go through. About half the time when you place an order and if you don't receive them then you better begin the work. Of course Ticketmaster purchased this company and since then you cannot get a human. Before that the service was outstanding. I could not stay in business if I did it like they do. Ridiculous.