Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
45 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Ticketfly makes it easy to find events, buy tickets, and share with your friends - all with lower fees and world-class support.
Ticketfly (ticketfly.com) has 45 customer reviews on The Fair Hearing, with an average rating of 1.4 out of 5.
45 approved reviews, newest moderated first
Horrible service. There is absolutely no way to reach anyone when you have an issue. I had to dispute a charge from them that was their error with my bank after numerous phone calls and literally 10+ emails went unanswered.
By Seth K.
Wish I would have checked out this company first...wanted to go see Queen Tribute band at Carnegie Music Hall in Homestead Pa. I had never been to this venue before, so when I clicked on their website to purchase tickets, Ticketfly website came up..I wanted best available, which was on the balcony right, and the price was 99.00 with service fee and a 7.95 fee to have them emailed to me!!!!! It came to 125.00 a ticket. However when i printed my ticket it showed a price of 39.75...!! I questioned the usher did she know why this was, and she was appalled at the price that I paid for this ticket at this particular old, no air, small wooden seats, venue. Now the concert was great, the venue is great for sound and old charm, but I tried to find out if the hall knows their website goes right to ticketfly when you click on it. No answer from them, or Ticketfly when I contacted about the price shown on my printed ticket. Buyer Beware!!!!
By Deborah Z.
This company had its security breached, and rather than informing me my personal details had been obtained, I had to find out from the media.
By Jelmer V.
Wish there was an option for zero stars... They had a complete data breach where users information was exposed and shared. And God forbid if you want to speak with customer service to shut down your account. It is not happening.
By Paul B.
This website is unreliable it's a scam don't buy!
By vicki B.
It said I would be charged $38 for my two tickets but then once I hit okay they charge me $50 and there was a $12 fee to get me the tickets that were in my email inbox
By Ryan M.
Charged three times for tickets I never received. I've called, emailed, and haven't been able to get a hold of ANYONE. That was over $200 that I was SCAMMED out of.
By Cait P.
Tickets were purchased on my card without my consent and when attempting to contact TicketFly, i waited 3 hours on hold and nobody picked up. Contacted the better business bureau as well. Place is a joke. DO NOT go through TicketFly, any issues and you wont be able to contact anyone.
By Mike
