Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
61 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
ticketfaster.com is listed under Events & Venues.
ticketfaster.com (ticketfaster.com) has 61 customer reviews on The Fair Hearing, with an average rating of 2.1 out of 5.
61 approved reviews, newest moderated first
Everything was fast, and user friendly.
By Shawn
Response from ticketfaster.com· Apr 18, 2026
That’s what we strive for! Happy to hear it was easy for you. We always strive to provide easy checkout, and efficient delivery! We hope you enjoy your event.
I am hoping you will give a refund. Got to the ball park and they had no record of my purchase and since it didn't have a seat number, wouldn't let me it. It seems I didn’t understand the process and didn’t take the last step to get my ticket. The error was mine.
By Lynne
Response from ticketfaster.com· Mar 14, 2026
Thank you for your feedback. Please note that the order receipt does not grant entry to the event. Tickets are delivered via direct transfer through the event’s official mobile application, which is required for entry. We have reviewed your order and can confirm that you were assisted by our team.
This was the worst experience I have very had purchasing tickets. First I did not receive any confirmation when I initially purchased the tickets. I had to call customer service to send over the instructions. Following I had to wait until to day before the event to retrieve the tickets. Those instructions said i needed to claim, then transfer the tickets within 48 hours or I would lose them. When selecting the transfer button the ticket, it didn’t do anything. Called customer service again and Zine told me that after claiming the tickets, I didn’t need to transfer, so the entire time I stood in line with my very excited 12 year old niece, I was in a panic thinking the tickets wouldn’t work. This is a very unprofessional company! I will NEVER purchase from them again and warn everyone not to as well!
By Thomas
Response from ticketfaster.com· Feb 24, 2026
Thank you for your review. We are sorry about the confusion with the directions for accessing your tickets. Due to delivery delays or regulations set by the primary market, your tickets will not be released until approximately 24-48 hours prior to the event. We are sorry to hear that getting the tickets using the website was a difficult experience for you. However, I do note you were assisted with a live agent with the delivery issue. We do hope you enjoyed your event.
The trust in this website is now good and worthy.. I was very skeptical on ordering my tickets , due to some bad reviews and I did receive my tickets early and even better seats than I had selected, so to say that I’m am very pleased with the experience is a compliment
By Robert C.
Response from ticketfaster.com· Feb 20, 2026
Thank you for taking the time to share your honest feedback. We're glad you are pleased with your experience and that you received your tickets promptly. We do hope you come back for any future needs, and you enjoy your event!!
This is a complete and utter scam. Tickets are going for 18 dollars in the bands website. I expect a full refund, don’t worry I’m shutting down my card for fraud and reporting your website for investigation.
By customer
Response from ticketfaster.com· Jan 13, 2026
Thank you for sharing your feedback. We’re sorry to hear you found lower prices elsewhere and understand how frustrating that can be. Our pricing reflects a live marketplace where ticket costs can vary based on demand and availability, but we appreciate your comments and will continue working to provide the best value possible. We hope to serve you better in the future!
I believe October of 2024, I accidentally booked tickets for Cold play in Madison Wi for July 2025. I thought I was clicking for Ticketmaster but realized that it was ticketfaster. I have searched high and low if its legit. The answers were all different. Some says they got the tickets and some says - it is a scam. I just want to post this as this might help others. We got the tickets for cold play. Tickets were sent to us May 3rd 2025 for July concert. I honestly did not expect it to be that early. I thought it would be sent to us the day before the concert. We had this experience of the Taylor Swift concert for Germany concert that we did not get our tickets until the eve of the concert. Was I scared at that time? No! We bought our tickets thru vivid seats and I just felt so confident about the site. My daughter was so scared, and to think we have traveled to Germany for that, but I was not. But with this ticketfaster, I was a bit so anxious if its a scam. Would I buy it again from this site? Probably not until I would see more positive reviews. I wonder if they have screwed up in the past but got better. This is 2025 and I see reviews from 2-3 years ago. I took the time to write a review here as it might help others because with my experience - I was so anxious of getting scammed. I was not worried about the amount as I know my Amex card would help when needed but the fact that I might not be able to get tickets for Cold play on the day of concert and my 2 kids would be so disappointed if tickets from “ticket faster” wont arrived.
By Bonita N.
Garbage site. Accidentally purchased a ticket to a show where tickets had not even gone on sale yet. I realized my mistake and immediately asked to cancel the order which was denied. Do not buy from these scammers.
By Serge P.
Total scam!! Purchased tickets in February 2024 for an Usher concert, the concert is tomorrow, October 26 and no tickets! I have been getting the run-around via an automated system, no live person is available. They claim to put the tickets in the Ticketmaster account but no barcode which means no access to the tickets. Total scam!
By DK
