ThumaReviews of thuma.com

Bought a $1500 bed frame. It arrived with a few damaged pieces. They sent replacement pieces, which were also damaged, and all different stain colors. Customer service went from responding multiple times per day to not responding for 5 days in a row. I just disputed the charge on my card and told them to issue me a refund and come get the garbage they sold me.

Thuma is not what you think. Their website looks beautiful, presenting them as a sustainable brand with excellent customer service, but that’s misleading. I ordered the Classic Dog Bed Frame on December 26th, expecting it to ship in five days. After three weeks and multiple inquiries, I was told it was on backorder. Seven weeks later, I finally received it, but the frame was of terrible quality. The wood was damaged and falling apart, with the outer layer flaking and pieces peeling off. I refused to keep a product sold as top-quality when it was clearly damaged. Each time I contacted customer service, I got a different representative who didn’t know my situation, making me start over. Initially, I considered keeping the wrong color they sent, but the poor quality was disappointing. Their solution? I had to return the product first, and it would take weeks for a refund. That’s not how a serious company operates. I like their design concept, but don’t expect quality. I won’t order from Thuma again. For anyone considering Thuma, remember: not everything that glitters is gold. I wish Trustpilot allowed me to upload pictures as proof of the product’s quality so you can see I’m not lying. This is just another internet company that doesn’t deliver on its promises.

Thuma presents itself as a sustainable, long-term furniture brand, which is why this experience was so frustrating. I bought a Pillowboard Cover that was advertised as compatible with their Pillowboards, only to be told after checkout that it wouldn’t work because of a design change. The suggested fix was to buy a new Pillowboard that costs more than three times the price of the cover. Requiring customers to replace major pieces instead of supporting existing products really undermines the sustainability message. Based on this experience, I would not recommend the company.

Thuma should be named Trauma instead. We ordered the nested drawer set and it came with damaged and dinged drawers. Paying over 2500 dollars you expect a flawless piece. After multiple emails and back and forth they dispatched the replacements and FedEx managed to misplace it at some other address. Guess what? Thuma customer service asked me to go checking my neighbours porches and garage areas to see if FedEx delivered it there. Am I supposed to go snoop around my neighbourhood and see where my package is if they screwed up? They agreed to dispatch another set to correct their lapse and went back and forth on the emails which went no where. We finally grew tired and were sure that we were being taken for a ride by the company and that no replacement will be sent, based on the attitude and communication responses from them. Buying furniture from any establishment apart from them would be a better choice. The wood quality is sub par, for that price you would get a beautiful teak wood sofa or bed set. Do not buy from them and waste your money, it’s just not worth it.

Please don't go anywhere near this company. They proved impossible for me to contact to ask a simple question. Three failed attempts. I had a multiple of products ready to order. i wanted to ask a simple question.You have to book an appointment a day at least ahead for that and then they failed to call me.Imagine trying to contact them for warranty reasons.

This is my second time purchasing bedroom dressers from Thuma. My second purchase was a complete mess! I purchased the White Glove Delivery Service ($400) and they sent the wrong size truck? When I complained about the service - they ask me if I wanted a refund? Stay away - customer service is lacking!

My recent experience with Thuma has been nothing short of a disaster. After receiving a damaged bed frame, I initiated a lengthy back-and-forth with their customer support—56 messages in total—all in search of a reasonable resolution for the issues I encountered. Despite my previous loyalty to the brand, I was met with unwavering rigidity from the support team.If you buy from Thuma, be prepared for a frustrating journey through inflexible policies and lackluster support.

I was interested in buying a sofa and looking for additional information before I started the buying process. It began with a phone call, but this is not an option. Next as they suggested, I emailed my questions. After three days I finally heard back, but not after I had constantly check in. Their response to my questions were not answered. Instead, someone parroted back the information from the description on their website. I inquired further, no response. Ok, so what if I purchase a sofa and I have a "real" issue. I can't contact them via phone. They don't respond in a timely manner via email, and the information isn't relavant. RED FLAG! I own a service business and would never treat my potential clients in such a way. Communication is EVERYTHING. I read some of the negative reviews, they look justified. Look elsewear. This is a both a company and brand that doesn't deserve your business.