New customers are more important than loyal ones
New customers are more important than loyal ones. The price of my license has increased significantly and I asked to split it (as for new customers) but this is not possible for those who have been paying for over two years. The assistance has worsened considerably, extending the times considerably. Now I am forced to renew my subscription to keep the sites active but, after 3 years being treated in this way makes me think that the time has come for a change.
By michele M.
Response from Thrive Themes· Apr 9, 2024
Hello Michele, We are sorry to hear our service has worsened for you. We're doing our best to improve the Support experience for everyone who needs it. Thrive Themes has gone through an acquisition in the past year, so many things have changed. We work daily to improve that experience for you and any Thrive Themes user. If you need assistance, please do not hesitate to reach out. We'll do our best to help out! :) Best Regards



