ThreadfellowsReviews of threadfellows.com

The worst online "apparel" experience of my career. Avoid this business at all costs, after taking payments on a basic embroidery job and delivering proofs that were the direct opposite, I explained what I required. They then condescendingly explained why it wouldn't work over multiple calls and emails for two months. When I exasperatedly shared frustrations and asked for a refund, they charged me a "20% restocking fee" for running proofs that were the opposite of my order. Avoid, deeply unprofessional.

Still no news on the christmas presents we ordered on Nov 15th. Proof was completed and reviewed. Office is closed. Got a cryptic message saying "shipping was expedited" but no tracking number has been provided and the order still says "Unfulfilled" on website as of 12/24/23. Will tell everyone I know.

My experience was very poor with Threadfellows. I ordered two jackets on April 14 with them finally arriving at my door June 5. I had a great customer service experience for the original two Patagonia jackets I ordered, but branding limitations through Patagonia forced me to swap jackets to Northface instead. All went fine there (except for the email that never got to me about Patagonia denying my proofs. I had to follow up with them), then everything went downhill with communication. No updated proofs were ever sent for the new order after following up twice on my own. The first outreach I was told "Looks like our team has been working so intensely to get the new product here and ready for production that the proofs haven't gone out. Sorry about that. I've reached out to the art team to see if we can get those sent out asap for you." No follow up was ever made or proofs were ever sent even though "intense work" was being made. After following up again asking for a refund, I was told that the proofs had been confirmed (I never did that), and that my jackets were already in production so I couldn't get a refund. They did expedite my shipping, but for an order that was highlighted on their website taking 15-18 business days from order to delivery this is a classic case of overpromise & underdeliver. Terrible experience, and to top if off the embroidered logos were bad quality! Never using or suggesting this company again.

Seems like they have a lot of potential, but I ordered 6 bags from them on Oct 27, and I *still* don't have them three months later. My company's holiday promotion that I ordered them for has long since come and gone. And this is even after they made me choose a different color because the one I paid for was unavailable. I've asked for refunds twice now, as I no longer need these, but I'm told that's not according to policy. In a different order, they messed up my logo by using completely wrong colors, and their offers to fix it included that I could keep it for 50% or mail it back for free to get patches sewn overtop! Yikes!

Took my money still no product. Next call to my lawyer!

Don’t waste your time or money. I spent $660 on 4 Carhartt items customized with my company logo and they misplaced the logo, sizing was wrong and now I’m stuck in its $660 of garbage

I ordered product from this company and was lucky to get a refund. The reviews ring true. They are rude, condescending in response via customer service and I'm not exactly sure how they will continue to stay in business. If you're reading this review- I would suggest to take a moment and find another company. There are plenty of others out there that offer the same brand options and a much better quality product and customer service experience.

Ordered for a fundraiser for a wonderful organization. Over a month later and I never received my order. Contacted customer service who blamed the organization for the slow service. Several emails later and pushed ship dates later, they stopped responding altogether. I had to file a dispute with my card company for the merchandise not received and get my refund. This company and their customer service is horrible.