Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
315 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
ThoughtCloud – Top CBD hemp oil manufacturer & supplier of CBD products formulated by the most experienced pharmacist in the industry!
Thoughtcloud CBD (thoughtcloud.net) has 315 customer reviews on The Fair Hearing, with an average rating of 2.8 out of 5.
315 approved reviews, newest moderated first
The provide very consistent and high quality products. I know what I get from them each time, as they provide lab results of test they run on my product. The pricing is great and orders are received as placed, on time.
By Conner J.
Highly recommend! I use the CBD oil for pets for one of my dogs that has head tremors and since she has been getting the CBD oil she has just about stopped having them.
By Mary
Thoughtcloud has changed my life for the better, now I can say my parents lives too! Thank you for all you do, pain and anxiety are heavy to deal with and your CBD does wonders in an instant! thank you on behalf of my family! <3
By customer
I brought one for my pet and it worked amazing
By Natalie C.
This is an update to my earlier one star review. Customer service used to be good but now has exceeded all my expectations!!!!! I had ordered two products and received incorrect items. I thought customer service has been unresponsive but it turns out it was the weekend and they do not work on weekends! I hadn't checked their hours and that was my mistake. The CEO personally reached out to me and EXCEEDED all expectations with his concern and sincere motivation to correct the problem of receiving the wrong items. He extended an extremely generous offer indicating his commitment to providing high quality products and exceptional customer service. Thoughtcloud deserves 10 STARS and I highly recommend them. This is an OUTSTANDING COMPANY and I am a customer for life!
By Denise
If I could give more than 5 stars, I would. I accidentally ordered too much cbd for pets. When I requested to have the extra roved and refunded, customer service helped me out by adding the current bogo sale to my order. Basically, I was still refunded but still got the extra I purchased for free. Thanks guys!!
By Jeff P.
I have been ordering from Thoughtcloud for over a year now and have never had a single issue. The oils and pain balms have helped my Mom considerably with her MS. Recently I had my first shipping issue and the customer service was so great! They were extremely quick, friendly and helpful. I can't recommend this company high enough, excellent products and customer service!
By Jordan
Everything about this company is amazing, the products and especially the customer service. I will continue to order from here. Also best to get on their email list to hear about their fabulous sales!
By robyn B.
