ThorneReviews of thorne.com

I have always been happy with the supps I get from here. Sometimes delivery has been a little slow but always accurate for me. I constantly recommend and continue to order!

Worst online experience possible. The site is fine, the products are fine. They messed up several orders, canceled a subscription without warning, then had me re-order and then I was charged full price vs subscription. Now I can't get anyone to write back. Looking everywhere where I could buy the products without ever having to deal with their e-commerce world again. Update: 2 months have gone by, still no response via email, chat, and now 3 phone calls with agents who have promised to get back to me

Absolutely NOT what commercials claim!! Btw,commercials are very weird

I don't understand the complaints here. I've been using a half dozen or so Thorne supplements for seven years. Their high quality is attested to by a number of respected medical and health sources, from Mayo Clinic to Forbes. The customer service has been unfailingly polite and competent. I just called to ask for a refund for a supplement, NiaCel, that I decided to stop taking. Even though I had subscribed to it, a friendly customer-service rep named Tyler immediately agreed to refund my purchase and sent me an email with simple instructions on how to return it. I've always received ordered supplements, and in a timely fashion. The quality is high. Customer service is good. Can't ask for more from a company.

Terrible customer service. They sent me the wrong order and have not responded to any emails inquiring about it for the last two weeks (I've sent 3).

Their products are amazing. But they steal money from people. They simply don't ship products, and then there is no customer service to speak to.

Expensive and awful customer service!! Kayla, phone rep, was an awful rep for ANY company. I don’t mind paying for trusted products IF they also have good customer service!! Not hard to find a better choice

Worst customer service ever. Very long hold times, unhelpful people, hung up on me, not enough people handling problems, now the new way to login doesn't work for me, can't get into my acct