Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
45 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Welcome to Thor Metals Group - your trusted destination for buying gold and silver. We specialize in facilitating precious metals transactions with our highly qualified "Quality People." Discover the undeniable value of gold and silver as the ultimate form of currency, safeguarding your wealth in ever-changing times.
TMG INVESTMENTS GROUP (thormetalsgroup.com) has 45 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
45 approved reviews, newest moderated first
Brad was a pleasure to work with and very down to earth. It is something I will be doing again in the future.
By Darlene B.
Response from TMG INVESTMENTS GROUP· Jan 31, 2024
We're happy to hear that you had a positive experience Darlene! Thor Metals CS Team
What I have experienced with Thor is they are always ready to answer a question you might have. They also know what questions to ask ME, because sometimes I might not know what to ask. They are timely with any response, and they are excited about our future together.
By Kathryn H.
Response from TMG INVESTMENTS GROUP· Jan 2, 2024
We at TMG are one hundred percent excited about our future together! Our mission is to not only to be your representative, but help you grow into a position where you can make informed decisions and choose the best path for you. Please let us know if there are any other questions you'd like to discuss. CS Team Thor Metals Group
Delays in delivery. Still short $90K in gold.
By customer
Response from TMG INVESTMENTS GROUP· Nov 30, 2023
Thank you for taking the time to share your experience with Thor Metals on Trustpilot. We truly value your feedback and appreciate the opportunity to address your concerns. We sincerely apologize for any inconvenience you experienced regarding the delays in the shipment of your order. We understand that timely delivery is crucial, and we regret any frustration this may have caused. After thoroughly investigating the matter, we discovered that your order faced a combination of challenges, including increased demand and quality control processes. Throughout this process, your dedicated Account Manager maintained open and consistent communication with you, keeping you informed about the ongoing delays and the status of your order. We understand the importance of transparency, and we appreciate your patience during this time. We are committed to ensuring our clients' satisfaction, and we regret that we fell short of your expectations in this instance. In light of the circumstances, we have taken immediate action to address your concerns. Despite the refund request falling outside our standard refund timeline, we processed a refund for the remainder of the metals that you had not yet received due to the delays. At Thor Metals, we strive to learn from every customer interaction, and your feedback is invaluable in helping us improve our services. We genuinely appreciate your understanding and patience. Should you have any further questions or concerns, please do not hesitate to reach out to your Account Manager directly, or contact our customer support team. We are here to assist you and ensure that your future experiences with Thor Metals are nothing short of exceptional. Thank you for giving us the opportunity to address this matter, and we look forward to serving you better in the future. Best regards, Thor Metals CS Team
Thor Metals did a thorough job of explaining why a particular metal/product has greater potential than another. The margins and fees were more reasonable than I have experienced elsewhere.
By Pat K.
Response from TMG INVESTMENTS GROUP· Oct 25, 2023
Pat, we are so happy to have been able to work with you and provide you with clarity on the market. We empower our clients through knowledge so that you can better navigate the industry and optimize your options. Please let us know the next time we can guide you to the best deal!
Thor is always looking out for their customer's best interests and goes to bat for them. They are proactive rather than reactive. They have a firm understanding of the market and a good read on the trends to come. Totally trustworthy and awake.
By Steven W.
Response from TMG INVESTMENTS GROUP· Sep 8, 2023
Thank you for your feedback Steve! We appreciate the opportunity to not only service you, but also build a long lasting relationship.
