The sign up experience was very…
The sign up experience was very straightforward with a simple call back. I look forward to sampling the products.
By Andrew W.
Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
671 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Local milk delivery service. Fresh milk, eggs, juice and dairy delivered daily to your home. Order online and pay by direct debit. We also work with Local bakers, Butchers and other suppliers to provide high quality produce.
Thomson Dairies (thomsondairies.com) has 671 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 31 reviews with 4 stars · Clear filters
The sign up experience was very straightforward with a simple call back. I look forward to sampling the products.
By Andrew W.
Great customer service and easy to add or take away milk of if you have a holidays to stop. Staff have always been very helpfull.
By spars
Response from Thomson Dairies· Sep 30, 2021
Thanks for your feedback. Great to see you are loving the service and also find putting in Holidays easy to apply. Thanks Thomson Dairies
Ordering was simple and products are well priced. My only issue is I received a trustpilot invitation before I have received confirmation of my order or that they deliver to my address.
By Andy
Our delivery did not arrive for the first time in allmost 2 years. Thompsons agreed to look into it on our behalf. Satisfied with the speedy response
By John R.
Response from Thomson Dairies· Sep 24, 2021
Thanks John. Anytime we have an issue we look to fix it as soon as possible. Thanks
Had a couple of issues at start of delivery but on emailing Thomson's staff sorted them out without hesitation and process was smooth. Tracy in office called to make sure everything was good and a nice touch to hear a real person rather than just by electronic communication. A very happy customer. Elgin Scotland
By Grant
The 2 gentleman i have spoke with John and Kyle are every helpful indeed love there milk and milkshakes amazing
By Emma C.
I have been using Thompson Dairies for well over a year now. Only been two occasions where something went wrong, both times thier customer service team corrected it straight away. Other than that, there has been no issues, especially throughout the pandemic. Tracey in thier customer service team was very nice and very understanding of the situations
By Craig B.