Thomson DairiesReviews of thomsondairies.com

I recently had an incredibly disappointing experience with Thomson Dairies and feel compelled to share my frustration. The level of customer service and the quality of their products have left me greatly disappointed. One of the main issues I encountered was the complete lack of communication and unresponsiveness from their customer service team. Despite numerous attempts, I was unable to reach anyone via phone. It was incredibly frustrating that no one answered the phone, making it impossible to resolve my concerns or even cancel my subscription. It is unacceptable for a company to require phone cancellation while failing to provide a suitable contact method. Additionally, I faced recurring problems with the quality of their milk. It was disheartening to find that the milk frequently went off before the expiration date. This lack of freshness raises serious concerns about their production and quality control processes. As a customer, I expect fresh and reliable products, and unfortunately, Thomson Dairies failed to meet these expectations consistently. The lack of responsiveness and the ongoing issues with the milk have left me with no choice but to seek an alternative dairy provider. The inconvenience and disappointment I experienced with Thomson Dairies cannot be understated. It is vital for companies to prioritize customer satisfaction and product quality, which, unfortunately, Thomson Dairies has failed to do. I strongly urge potential customers to consider these issues before engaging with Thomson Dairies. Their unresponsive customer service and subpar product quality make it difficult to recommend them as a reliable and trustworthy dairy supplier.

Terrible customer service. Attitude of the man I spoke to today was shocking. Their driver failed to pick up empties. 2 emails later the 24 empties are now in the recycling bin and I cancelled my delivery and DD. They tried to charge me a cancellation fee!! I always try to support small businesses. This one needs some customer service training

Despite paying off balance before it was due have been charged £30 for not paying by direct debit. Be aware of this term and condition. Correspondence was poor as was phone line and ability to find terms and conditions on their web page. Feel there is no customer focus and would not be able to recommend. Contacted them by email, still not heard back…….

Complete waste of time and money, used the service for about six months then cancelled. Got charged £30 cancellations fee then had to deal with some jobs worth in the shotts depot which when asked if I could speak to a manager refused to give me his name shocking service

Wish I had read reviews before wasting 2 weeks trying to set up delivery. 2 failed deliveries and multiple calls to them for an update, shock delivery failed again this morning. Although a call back has been promised for yesterday 08/05, no one called. Only found out this morning they can’t deliver to my address. Do tell, when did you ever initiate communication with me as your reply suggests? I had to call you each week and again this morning after your promise of a call back yesterday didn’t go ahead. Please don’t tell fibs on this platform, it only makes it worse.

SCAM SHOCKING COMPANY Received an email to say I owed money from an account that was closed over a year ago and then 2 cheeky phone calls from 2 different people who were aggressive and extremely rude would not listen to the fact the account was closed with no outstanding debt and are apparently coming to my house to collect their money! Avoid this company absolutely disgusting way to talk to anyone.

I received a bill from over 2 years ago which I’m not due. I cancelled after a number of attempts to get through over 2 years ago as the milk was sour, twice. The bill I received looked like a scam, account number and alleged amount due the wrong way round. The person I spoke to was passive aggressive, rude, disinterested and sarcastic. I can’t see anywhere to make a complaint. He said £25 was because I cancelled my direct debit over 2 years ago. I did that on the advice of whoever I spoke to when I called over 2 years ago to say the milk was rancid and I wished to cease all deliveries and any connections with this amateur company. I asked for a list of all the products that I had received and a list of all the payments I made as I could then prove I’m not in arrears. This was too much trouble. I asked to speak to a manager and the person became so unpleasant I ended the call. I’m still waiting for a response to an email. Unbelievably bad service, unacceptable standard of civility on the phone. I would advise anyone to stay away from them and do not become involved in any sort of business with them.

Offered a free pint of milk no obligations ect.. they kept delivering every week, emailed a few times to cancel, then phoned to cancel milk kept coming, phoned again to cancel. Cancelled my direct debit and got an email charging me £30. Phoned up about it and then he said he wanted £5 instead 🙄 awful company and service, nothing about a cancelling fee at all. Paid what am due, and thats all there getting. Obviously made up as they go along. UPDATE! Wow love the come back! You have been taken money out my account everyweek would you like me to upload the proof? I said I would pay the 1.65 that I owe today not the £30! The free pint of milk was a con? Once you get your claws in there's no letting go! Business that bad? 😒 UPDATE trust deed? Wow the lies continue 🫣this is a new one 🙄 UPDATE am glad you said calls are recorded! Now customers will know what absolute liers you are! 🙄