Easy to order
Easy to order. Sometimes orders are delayed that is why not 6 stars.
By Kelly
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
822 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
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Thompson Cigar Company (thompsoncigar.com) has 822 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 97 reviews with 4 stars · Clear filters
Easy to order. Sometimes orders are delayed that is why not 6 stars.
By Kelly
They ship in a timely manner usually free
By Dale L.
I have been a customer for many years and always had a good service. Only two times over the years i had smashed cartoons of cigars, the outer shipping boxes were fine. Being smashed it broke the filters off cigars.
By Richard
In general timely shipments w/ quality product. Only issue is occasions of back-order which probably can't be prevented.
By Robert
We are running a memorial golf outing for a Nassau County police officer who was shot and killed in the line of duty . Trying to find reasonable good cigars on Thompson and I did find some good deals. Delivery was great and on time .
By Pat
I enjoy receiving your cigars and have smoked the same cigar for years except when they are on back order and I run out. It seems like when they do come in that I have multiple orders that overstocks me and that gets frustrating trying to get back on schedule especially when I get one of your representative that speaks poor English.
By Michael E. E.
Easy finding my cigars.
By CHARLES A.
Great service, delivery service
By STACI