Happy Customer
Service, shipping, and order accuracy are outstanding. Every cigar benefits from a few weeks to a month in a humidor to even out the moisture within each cigar, prior to consuming. Best not smoked upon delivery.
By MATT
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
822 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
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Thompson Cigar Company (thompsoncigar.com) has 822 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 537 reviews with 5 stars · Clear filters
Service, shipping, and order accuracy are outstanding. Every cigar benefits from a few weeks to a month in a humidor to even out the moisture within each cigar, prior to consuming. Best not smoked upon delivery.
By MATT
Cigars quickly delivered. Good quality except for the Hoya red label which burns like a stale cigar. Frustrating burn with flaky wrapper.
By KENNETH
I really enjoy the opportunity the '5-pack fevers' provide. This lets me enjoy great cigars at an attractive price.
By Robert K.
What happened to the weekly 25% off you used to run on Mondays?
By John F.
I'm please with the servuce you provide and the product. I have no complaints at all, Thank you in advance...
By Rodney B.
After my first order, I saw a lot of bad reviews online and I was afraid I made a big mistake. However, my experience with my first order was so good that I immediately made a second order within a week. so far, I am very happy with the service I’ve received in my first two orders.
By Michael
Great pricing. Quick delivery. Have specials from time to time.
By Stuart
Carlos is great
By greg