This is about the customer service………
This is about the customer service…… had some concerns about a purchase and the customer service was beyond excellent !!! They know how to treat a keep a customer !
By Marv
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
822 reviews
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Thompson Cigar Company (thompsoncigar.com) has 822 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 537 reviews with 5 stars · Clear filters
This is about the customer service…… had some concerns about a purchase and the customer service was beyond excellent !!! They know how to treat a keep a customer !
By Marv
Have always had good service. Never problems
By Steve
I have a subscription for Don Rafael sweet longsdales. It works effortlessly, and when there was a billing error Thompson proactively took care of it once it was discovered. These are me every day cigars and I order special ones for Sundays.
By MICHAEL F.
Great brand, good taste, excellent price 👍
By Robert G.
Faster the expected delivery and great products and great prices Win Win Win
By Ignazio
Efficient service, great products that don't dry-up in the humidor. cigars that hold-up with good lights and don't fall apart or short; the wrappers stay and hold fine.
By Greg
UPS lost my cigars and Thompson's expedited the shipping to make things right.
By Howard
Thompson, is always there w/ my ideosyncrasies. I smoked for 35 years, quit for 36, saying well I can have a cigar , now and again. Well, The nicotene keeps saying "come on back wene missed you . With 4 cigars a quarter , its doable
By Jay