Thompson Cigar CompanyReviews of thompsoncigar.com

I had a fine experience with all the agents but UPS kept sending my order back to all the agents helping me chagrin.

The last order I received was soft, as if they were too moist

I did not like waiting and not receiving a box of My Fathers Cigars! This happened twice, and although I was updated every thirty days, my cigars never got restocked.

Cigars are fine. However shipping is another issue. The option I selected was delivery on August, free shipping. My order sat in Los Vegas for a week and delivered to my address a week late. I contacted Thompson Cigars on the 15 and told it was a postal error and would be there the next day. I that did not happen. I called on the 17 and customer service could not explain the delay nor a delivery date. Delivery came two days later. Shipping through an unknown third person did not work.

Cigars are dry and unwrapping!

Had 2 orders, several 5 pack orders, great. The Drew Estate 6 5 pack in a box not so great. I didn’t realize the there were flavored cigar packs. Yuck, in the trash, guess I didn’t read the fine print.

All of the cigar packs were nice and fresh except for El Carrillo- they were quite dry. A little disappointed in that but the rest were good

I called to cancel the order placed on August 16th, and I was assured that the representative would contact the warehouse to stop the shipment of the order made on August 15th. It is now August 20th, and I have received no confirmation or updates. I have no idea if the order was successfully canceled or if it has already been shipped. I am very frustrated by this lack of communication.