Thom BrowneReviews of thombrowne.com

Horrible Experience, Dealing with Thom Browne Customer Service, it's been over 3 Weeks they have not issued a refund for eyewear ordered and not delivered...

This brand does not stand behind its poorly quality items. Customer service is non existing and dismissive. Take your money elsewhere for quality, reliability and durability.

Shopped in store and they are total scam artists. they hide the fact that they do not accept returns. They go to lengths to hide this from shoppers. very well orchestrated. This isn't a luxury brand by any means. Luxury involves first class customer service, they do not have that. Never mind all the nods to nazi Germany, from their military style suits, to the store decor.

No refund. Just ignoring DHL.

This site is a TOTAL scam. It’s impossible to contact them on the website which says it’s not working (ever). Payment processed thru PayPal has different people's names with each transaction. The saying, if it sounds too good to be true... BELIEVE IT! If you've been scammed by them challenge it with your bank or credit card company.

less then on scammers all the way fithty scammer garbage. don't trust them...

3 Albemarle St. Store I have quite a few pieces from Thom Browne. The staff are all very nice and attentive. Very informative in terms of all the alterations with the exception that they altered one of my shirts too short and said they couldn’t make it longer or do anything to it. In a way I spent around £500 and had it altered, but I can’t wear it anymore, which is a waste of money. Should be more weary when doing alterations with them. Otherwise it’s a good one stop shop for menswear.

On Sep13, I ordered 2 items, they confirmed DHL delivery on both. Only one arrived, I contact them, they said items ship from different location and will confirm to me when second item ready to be send. Never heard back from them since, so I email them several time, no reply nothing, Today is Sep 27. Worse online shopping experience ever,