NATTYReviews of thinknatty.com

Response from NATTY· Nov 30, 2023

Hi Leigh! Thank you for taking the time to share your feedback. Feedback like this is what makes it all worth it!

Response from NATTY· Sep 1, 2023

Hi Lyndsey, thank you for taking the time to share your feedback. Feedback like this is what makes it all worth it!

Response from NATTY· Aug 4, 2023

Hello Leonie, We have thoroughly reviewed your case and would like to provide some clarity regarding your concerns. Firstly, we understand the importance of timely deliveries, especially in situations like this. However, according to our shipping policy, your order was placed less than a week before, and our delivery timeline is in line with our standard procedures. Furthermore, we have meticulously examined the interactions between you and our customer service team. Our records indicate that our representatives handled your queries in a professional and courteous manner, adhering to our communication guidelines. We are certain there was a misunderstanding that may have arisen regarding the tone of the responses. Regarding the cancellation of orders that have already been shipped, our policy is to follow a specific procedure to ensure a smooth process for our customers. We do, however, provide a hassle-free return process once the package is delivered, and our team is ready to assist you with it. We genuinely value your feedback and take it seriously. We kindly request you to reconsider your evaluation, as some of the assertions you've made are not entirely accurate. We are constantly working to improve our processes. Thank you for giving us the opportunity to address this matter, and we look forward to the possibility of restoring your confidence in our services. Best regards, The Natty Team

Response from NATTY· Jul 24, 2023

Dear Klant, We are glad that we could promptly address your concerns and provide you with a fast refund without any unnecessary hassle or questions. Our aim is always to ensure that our customers are satisfied with their purchases, and we're pleased that we could assist you in resolving the matter swiftly. We genuinely appreciate your feedback. The Natty Pregnancy Pillow was tested for harmful substances and certified to meet the safety standards. However, we understand that some customers may have specific sensitivities and preferences when it comes to materials used in products. Nonetheless, we have taken your comment into high consideration and are committed to enhancing the Natty Pregnancy pillow further. As a result, we are transitioning to a cotton blend to offer an even more natural and comfortable option for our customers. We want to express our appreciation for your understanding and cooperation during this process. Best regards, The Natty Team