ThinkGeekReviews of thinkgeek.com

I've been a customer of Thinkgeek.com for several years, and have always enjoyed searching their website for the unique items it offers. Their customer service is excellent, and everything I've purchased from them has been delivered either before, or, exactly when they said it would be. If you haven't checked out their website, you should, it is fantastic!

All I can say is don't use this vendor. I placed an order that I wanted to cancel. I couldn't find a cancel link on their site so you need to start a chat session. Even though the order said it was still processing she said I couldn't cancel it. If I refused shipment I'd still be charged for the item. She didn't even bring up doing an RMA so I asked about that and she said I could, but I have no idea of all the hoops I'd need to go through for that one, but am guessing they would make that as painful as possible. Very very bad customer service and an inventory system that needs to be tossed in the garbage. The best think you could do is to stay away from this site and find it elsewhere. Be suprised if they are still in business within a year.

You will get hit with an absolutely horrible customs fee on top of the already dire shipping price, mine amounts to £60! I'm pleased with the items I bought, but I'm never buying anything from them ever again. The single sentence on the topic of them not being liable or able to predict what the fee from customs will be does not adequately warn potential customers.

I ordered a birthday gift from this website, it said it would take up to two weeks to arrive. After a month I wrote them an email and they said they would investigate it. I didn't hear anything back for another month. It was hard to get in touch , send them multiple email. I serve in the military so couldn't call or wait for hours on the phone. In the end I use the live chat to get in touch. After a lot of "wining" I got back my money, but not the shipping costs. So I stI'll paid close to 10 dollar for nothing. Horrible service. Wouldn't recommend it.

Purchased a really nice necklace that was advertised on facebook along with a pair of socks to get a discount. The necklace was later told to be out of stock and socks shipped with full 7.95 shipping cost. Customer service terribly unhelpful and their "cute" auto responses and signatures just made it worse.

I wish I could give less than one star. I ordered over 55 dollars worth of christmas presents on this website and only received 2 of my orders. After a month of waiting the other 4 items were put on hold then never shipped. They failed to notify me and still charged me. I had to sit on the phone for 30minutes and all they could do is refund me after I asked them several times to. They would not give me the product for the price it was on sale. This is a horrible company and I will never buy from them again. THINK SMART and shop somewhere else. Just a heads up the four items I ordered were the 4 pack deal with the Beer can steins.

Wish I could give less than one star. I placed my order and it was immediately put on hold. No explaination, no email. I waited two days for it to change or to charge my credit card before contacting customer service. In the meantime I received an email stating that there was now a 20% off code available. After waiting 25 minutes in que for chatting I finally was connected to Laura, who at first chat had a tone that was less than amiable. She explained that one of the items I had ordered was backordered and wouldn't be in for 3 months and that I would have eventually been notified. We agreed that the order be placed without the backordered item but when I mentioned that I wanted to use the 20% off code Laura stated that since the order had been placed originally before the code was active she would not be able to apply it! I then requested that the entire order be cancelled (so I could go and reorder myself with the 20% off code) and Laura explained that it was too late...even though it hadn't gone through or been charged! After pushing back and going around and around with Laura for 10 minutes (seriously it was like arguing with a bratty teenager) she finally stated that just this ONE TIME (yes she did the caps) her supervisor would allow the use of the 20% off code. So YES I did get what I originally asked for BUT to what end. I will NEVER order from Thinkgeek again, will never recommend to anyone and will in fact do just the opposite. GET WITH IT THINKGEEK! You have the makings of a great company but without at least adequate customer service you will fail.

I came to them for help as my brother had sent me a gift from America (I live in Britain) and accidentally left me with customs fees of over 40GBP. Think Geek mention that there will be taxes/fees but a third of the value of goods? Might be nice to give some warning. A brief vague mention does not ethically indemnify you. Also, VAT is not applicable on baby goods or books meaning that their insufficient labelling is also at fault. After a long conversation with customer service it was suggested that I accept the parcel then send it back for a refund. Now it is a good thing I delved deeper into this and realised they had no idea what they were talking about. I asked then if delivery or any fees would be refunded. The answer was no. If I had done this, the cost to me would have possibly doubled. Think Geek would have gotten their goods back and issued a refund to my brother. But the person receiving the gift who had not even elected to do business with this company would be out upwards of 80 GBP as an estimate. They could not understand why I was livid with this advice. A manager spoke with me, pretended to look into the order (thus keeping me hanging on wasting more of my time) then just said they are not liable for customs fees. They are also not responsible for any advice given by their customer service team. A further manager directed me to their vague warning about nebulous possible customs charges. Even after I asked him to stop doing so he continued. My concern is the naivety of customers sending things to loved ones abroad is not being recognised. If you are offering international shipping you have an ethical duty by your customers to aid them in sending it abroad. Also train customer service personnel to give full and accurate advice. And perhaps patronising the unwitting recipients of your merchandise should be frowned upon. Many places sell your merchandise or similar things. It is not unique. The only thing separating you from the pack in a rather harsh economic climate is your customer service. You have failed Think Geek.