Things & EssentialsReviews of things-n-essential.com

Response from Things & Essentials· Nov 7, 2023

¿Puede enviarnos un correo electrónico con su número de pedido para que podamos investigar este asunto más a fondo? No hemos recibido ninguna comunicación por correo electrónico suya indicando que no ha recibido su pedido. Todos los pedidos de nuestra tienda han sido entregados. Nuestra dirección de correo electrónico es [email protected] si no puede acceder al correo electrónico desde nuestro sitio web o desde la confirmación del pedido que recibió cuando realizó el pedido.

Response from Things & Essentials· Nov 7, 2023

¿Puede enviar un correo electrónico con su número de pedido para que podamos investigar este asunto más a fondo? No hemos recibido ninguna comunicación suya indicando que no ha recibido su pedido. Todos los pedidos de nuestra tienda han sido entregados. No deberías ver un mensaje de retraso.

Response from Things & Essentials· Nov 7, 2023

We do not sell counterfeit products from China. Our detailed return to exchange policy is visible on our website. The item was shipped back to you and a delivery confirmation was received. I understand that this is not the experience that you wanted. Nor is it the experience that our store would like to have had with you as a customer. The product you received was not damaged and the box was opened on your end. We have not scammed you or anyone else. Thank you for your review. Your product arrived on time within the 14 business days window as all hair and beauty products ship and arrive to our customers. We've asked in multiple email communications for you to submit the item(s) that you would like to exchange the product for. You did not comply; we sent you another product as a courtesy when you requested that we mail back the item that was returned to us. Again, we received delivery confirmation that the product was received on your end within the 14 business days delivery window. Products ship directly from the warehouse and arrive within 14 business days. Any delays in shipping are communicated via email.

Response from Things & Essentials· Jul 25, 2022

Hello Lori. You received instructions via email on how to return the shoes so that we can ship you another pair. We were not provided with evidence to your claim. We ask that our customers submit via email a photo of the shoes that they receive and to date we have not received an email from you. In addition, our return policy you received via email. Our return policy is also on our website. "Product not as described claims: understand that the image is not a product description. The image may have text that describes the product's function and desired look further (for example a curling iron with text pointing to the different functions of the hairstyling tool or a model wearing the outfit that is being described). Understand that images are enhanced for marketing purposes. We all want to look like the models in the images, however, the model doesn't even look like the model in the picture once the image has been enhanced. Having said that, if you receive a product that is not as described in the product description, contact us immediately via email with a picture of the product that you received (you can use your cellphone to take the picture) so that we can evaluate the issue and make it right." I hope that we can continue to handle this matter in a professional manner.