Things & EssentialsReviews of things-n-essential.com

Response from Things & Essentials· Jan 19, 2022

We have not received any communications via email from you. Customers are asked to send an email with their order number in the subject line for order and delivery status updates. We do not have any customers who have placed an order in November to not have already received their orders. Every order placed in November was recieved by our customers already. We will await your email to resolve this matter professionally.

Response from Things & Essentials· Dec 29, 2021

El mejor método de comunicación es enviar un correo electrónico con su número de pedido en la línea de asunto. Nos comunicamos por correo electrónico. Nuestro teléfono es solo para mensajes. Recibirá su número de seguimiento y el enlace para rastrear su paquete por correo electrónico. Revise su bandeja de entrada / carpeta de correo no deseado para las comunicaciones por correo electrónico. Recibiste envío estándar gratis. Nuestra política de envío está en nuestro sitio web. Todos los pedidos se entregan dentro del plazo de entrega garantizado como se indica en nuestra política de envío. Es mejor dejar una reseña cuando se reciba el artículo.

Response from Things & Essentials· Dec 29, 2021

The best method of communication is to send an email with your order number in the subject line. We communicate via email. Our phone is for messages only. You receive your tracking number and the link to track your package via email. Check your inbox/spam folder for email communications. You received free standard shipping. Our shipping policy is on our website. All orders are delivered within the guaranteed delivery timeframe as stated in our shipping policy. It is best to leave a review when the item is received.

Response from Things & Essentials· Dec 29, 2021

At no point have we ever stated that the products that we sell on our website are made in America. We ship from US-based warehouses. The majority of the products are just as the majority of the products that we have in our households: made in China, including the phone, computer, laptop, or tablet used to post this review. All orders are delivered within the guaranteed delivery timeframe as stated in our shipping policy on our website. Where an item is manufactured/created is not the same as where an order ships from. Where an item ships from is not an indication of where it was manufactured/created. You can send an email with your order number in the subject line with concerns about the items that you received. You can also refer to our return policy on our website if you are unsatisfied with your order.

Response from Things & Essentials· Dec 29, 2021

The process is to send an email with your order number in the subject line. Our return policy is on our website.

Response from Things & Essentials· Nov 8, 2021

Hello Twiylla, You were not scammed. You were not sent an empty package from our store. We process orders everyday and we have not had a customer state that they have received an empty package. Our supplier/warehouse has never shipped an empty package. What you need to do is contact your local post office where your package was delivered to you from to find out what happened to your package while it was being delivered to you. We are not the shipping company, we have nothing to do with thiefs from the shipping company. What you experienced is not the experience that our customers have. Sorry that you didn't have a better experience. You have been shipped another pair as a courtesy because these are really beautiful shoe boots. And you were refunded via Facebook. Your review is not a true reflection of our products or our service. Have a good day.

Response from Things & Essentials· Nov 8, 2021

Hello and good day to you Esme, You received free standard shipping and your package arrived within the time frame after a package is shipped that we guarantee you will receive your order. Your order was placed on October 11, 2021, at 7:52 pm from Facebook, processed same day and shipped within the 7 to 10 business days that an order needs to process for items that are made-to-order such as your order on October 18th. You received your item on November 6th. Sunday's and holiday's are not business days. Not sure how much time is considered to be forever, however, we did what we said our store would do and we did it in less time than expected. Have a good day. Thank you for shopping our small business Things & Essentials.