Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
784 reviews
XSTANCESelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
XSTANCE is the home of radically better footcare. Our mission is simple. To bring you real pain relief results, in record time, without the need for invasive surgery or overpriced physiotherapy.
XSTANCE (thexstance.com) has 784 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
784 approved reviews, newest moderated first
I was skeptical..... I have tried everything for my aching feet. The day I saw these my feet were acting up so I decided to try them. Best thing for concrete floor tired feet. The arch is high and felt great from the word go. Thanks
By Mikki K.
Response from XSTANCE· Aug 19, 2021
Hi Mikki, thank you so much for your review! We are happy to help out :) All the best, Christian
Well suport to my feet and it never feel comfortable like this since 10 years ago. This insole made me healthier when standing.
By ray L.
Response from XSTANCE· Aug 9, 2021
Thank you very much for your review!
So far my new insoles are really helping, at the end of the day my feet feel much better, I have put them in all of my boots and shoes. I hope you guys consider making them in the USA, at that point I would give them five stars. Thanks for helping my feet!!!
By Mark
Response from XSTANCE· Jul 12, 2021
Hello Mark, thank you very much for your lovely review! We are glad our insoles are helping out! Steph
ABSOLUTELY, 100% HORRIBLE EXPERIENCE WITH THIS COMPANY!!!! IF I'D HAVE KNOW THESE WERE MADE IN CHINA, I WOULD HAVE NEVER ORDERED THEM! ALSO, ORDERED ON MAY 4TH..................STILL HAVEN'T ARRIVED!! AS SOON AS I GET THEM, I'M SENDING THEM BACK AND GETTING MY $55 BACK!!!! 10 THUMBS DOWN 👎👎👎👎👎👎👎👎👎👎
By Terry M.
Response from XSTANCE· May 19, 2021
Hi Terry, we are very sorry you feel that way and read your review. We share all the information before purchase on our website and there’s also a 24 hour window to cancel an order. We have verified manufacturers which follow strict measures in order to maintain the highest quality which we stand for as our insoles helped thousands of satisfied customers worldwide to battle feet pain. With our offering you also have 30 days guarantee from the day you receive it - if you should decide not to give it a try, please send it to our charity partner in the USA and we will issue a full refund as promised. Please reach out to our customer service for further assistance. Have a lovely day! Steph
Really liked these at the start but looks as if one is already starting to tear away
By Todd P.
Response from XSTANCE· May 17, 2021
Hi Todd, I am sorry about the trouble, this does not happen very often. Can you please reach to our support team with photos/details? We will sort this out to your satisfaction , we stand for the quality of our insoles :) Have a nice day! Steph
I have metatarsalgia and flat feet. I'm 6'4 and weigh almost 300 pounds and I'm on my feet all day.I have never found an insole that works for me until these. I could feel them helping as soon as I tried them in my boots. I have just finished a 9 hour shift and my feet don't hurt at all. If you are considering these, do not hesitate. They're incredible.
By Henry S.
Response from XSTANCE· May 17, 2021
Hi Henry, thank you so much for your review! We are happy to help out :) All the best, Steph
These have helped my comfort level so much!! My walking shoes have never felt so good and have great support
By Janice S.
Response from XSTANCE· Jul 12, 2021
Thank you Janice for your review! :)
They are great for my feet, I wear them for work. My only dislike, I wear them with slack socks, the material of the insert is not smooth, so my foot will not go in the shoe smoothly.
By Maritza
Response from XSTANCE· May 20, 2021
Hello Maritza, thank you very much for taking the time to share your opinion with us! We are constantly working on updates and your opinion is very valuable for our grow. We are happy our insoles helped you out! All the best, Steph
