great customer support
great customer support
By Kevin
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
784 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
XSTANCE is the home of radically better footcare. Our mission is simple. To bring you real pain relief results, in record time, without the need for invasive surgery or overpriced physiotherapy.
XSTANCE (thexstance.com) has 784 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
784 approved reviews, newest moderated first
great customer support
By Kevin
They replied to my question right away . Tracking was on point . Trying product now
By Annette C.
I blew it, you fixed it..Thank you
By Stanley F.
Prompt service and refunded in a timely manner
By Verena R.
I ordered a package from XSTANCE for my daughter. The products were very helpful & customer service was great.
By lbray
Fit good in my shoe. Good arch support.
By Paularae
I inadvertently mixed up vendors regarding a respective problem regarding billing. Xstance (this vendor) was very understanding and very helpful responding within a day to each of my e-mails. Am now awaiting my ordered merchandise and am hoping to be as satisfied with my order as I was with their customer service.
By Mary Jean M.
The inserts for my shoes and my husband’s shoes have worked extremely well. I’m a nurse and in my feet a lot. My husband has RA vast aches and pains and he absolutely says it feels good with inserts!! I would truly recommend trying them out.
By Stephanie C.