Great
Ms. Stephanie was awesome.
By Lo AC J.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
784 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
XSTANCE is the home of radically better footcare. Our mission is simple. To bring you real pain relief results, in record time, without the need for invasive surgery or overpriced physiotherapy.
XSTANCE (thexstance.com) has 784 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
784 approved reviews, newest moderated first
Ms. Stephanie was awesome.
By Lo AC J.
Return procedure was easy but expensive vis UPS. Waiting for my return to be processed.
By john C.
For only wearing the insoles for 3 days. My foot problem feels so much better. I can walk faster and can get out of a car better and standing up better
By Jaime
Your delivery service needs to be replaced. Uni is absolutely terrible. They employ people who do not know how to find obvious delivery locations.
By customer
Response from XSTANCE· Nov 30, 2025
Hi there, We’re very sorry to hear about the terrible service you experienced with our shipping partner. That’s definitely not the type of experience we want you to have with us. We truly value your feedback and will be passing this on to our team to help improve our delivery process. Please be assured that whatever happens, if you don’t receive your order, we’re here to make things right. We encourage you to reach out to us directly at [email protected] so we can investigate your delivery and resolve this for you as quickly as possible. Thank you for bringing this to our attention, and we hope to make your next experience much smoother. – The XSTANCE Team
The insoles made my feet, knees and back feel better. I love that the company doesn't charge shipping and gives a 90 day 100% money back guarantee!
By Anna Capriglione F.
My feet feel a lot better and I would recommend xstance to friends and family I’m willing to buy more for my shoes.
By customer Michael V.
Customer service was excellent they listen and resolved the problem.
By Cookie
I ordered the Xstance insoles due to my PF (Plantar Fasciitis). Upon using them a few times they were not the right item for my foot. I contacted the company and Rep. Stephanie helped me with the return process. The insoles seemed of good quality, but did not help my situation unfortunately.
By Eva E.