Honesty, pricing, process and quality scores appear once 5 customers have rated them.
About The Web Design
Based in California, our branding agency specializes in crafting impactful logos, engaging websites, intuitive mobile applications, and result-driven digital marketing strategies. With a proven track record of helping hundreds of businesses and startups achieve their goals, we pride ourselves on being a trusted partner in driving growth and success.Our team combines creativity, technical expertise, and a customer-centric approach to deliver solutions that align with your vision and objectives. Beyond just delivering services, we emphasize educating our clients, ensuring they understand the strategies and tools we use to empower their brand.Customer satisfaction is at the heart of everything we do, and we go the extra mile to ensure each project exceeds expectations. Whether you're launching a startup or expanding an established business, we're here to guide you every step of the way, turning your ideas into reality and helping your brand shine.
The Web Design LLC (thewebdesignllc.com) has 41 customer reviews on The Fair Hearing, with an average rating of 3.5 out of 5.
I agree with all of these negative reviews. They ABSOLUTELY BAIT & SWITCH YOU!!!! Please, please, please do not use this company! I kept getting pressured and stalked for me more fees or just like the others said, they would threaten that my site would not work or "malfunction," if I didn't pay for all of the separate fees. I am a single mother and just trying to start my own business. The finished website was BEAUTIFUL! LOVED IT! AND THEN...The last tactic they used was to try to get me to pay for a maintenance plan, JASON was relentless, and aggressive to the point that I had to block him as he was texting me non-stop, then the emails and phone calls???? LIKE WHAT??? Of course when they could not scam me for another $500-700.00, my website was shut down!!!! How dare they do this to people just starting a business. But Karma is sweet, I hope they get shut down by the IRS or and the Better Business Bureau! Which is my next review and then Google and then any and all other sites where I can hopefully help save someone for going through this same expensive and terrifying experience.
By Roshonda T.
HORRIBLE
My experience with this company was easily about as worst as you could think it. Their looking to rip their customers off at every moment. Please be advise and aware. They rip you off. To the extent that my website disappeared and they said oh well we can build you a new one. Complete rip off.
By Dude
It wouldn't let me give ("0") stars
It wouldn't let me give ("0") stars, this company is a scam! Buyer beware, they get you to pay for the site and hold your site hostage, hit you with BS fees every month saying your site will shut down if you don't pay. Complete scam!
By Rocco
WEBSITE STOLEN AND HELD FOR RANSOM
This company is a bait and switch SCAM organization. I worked 3 different guys that kept asking for more and more money. "My site is complicated, and would need various additions to the production to make my vision happen. I was FINE WITH THAT AND PAID! My conditions were the following: I paid for hosting, word press pro and elementor FOR 5 YEARS and was creating the site MYSELF. I was growing impatient and wanted The Webdesignllc.com team to: LOG INTO MY account and finish the project, WHICH I GRANTED FULL ACCESS. They completed the job...which was NICE and they were to HANDOFF everything to me, transaction complete.
Well now came the HARD SELL, to buy HOSTING from them. I said I already have this in place and DON'T need hosting! This guy was relentless like his life depended on it that I buy this service. I refused.
A month later, POOF the whole site disappeared, called GoDaddy, they tried to assist and could not.
I'm very frustrated at this point that I have been retaliated against for NOT Buying the hosting and Webdesignllc.com would deny any such wrong doing and send me on my way...SO I DIDN'T bother...Sh?t otta luck!
Them Low and behold they expose themselves: josh.miles
Feb 9, 2026, 12:29 PM (4 days ago)
to wayne, me
We wanted to clarify why the website hasn’t been handed over yet. Your hosting plan has expired, and without active hosting, we’re unable to properly test the website’s performance, speed, and overall functionality.
The good news is that your website is fully developed and ready. Once the hosting is renewed, we can immediately run final performance checks and smoothly transfer the website to you, ensuring everything works perfectly before delivery.
Please let us know if you’d like to proceed with renewing the hosting so we can complete this final step and hand over your website without any delays. We’ll be happy to assist you with the renewal process as well.
Looking forward to your confirmation.
haven't been able to use the site since you guys worked on it. I was told once complete, it would be turned over to me. I paid EVERYTHING that was pending. Exactly, what are you asking for Josh?
hosting with whom, I paid for 5 years with GoDaddy
It was never hosted with you… I gave you access to my account to create the site.
When I said I was not interested in further services
I already purchased through godaddy,
High pressure was applied.
My site was working fine.
After not agreeing…poof my site vanished as a sign of retaliation…
Sound familiar?
How much are you trying to obtain today “Josh”?
Thank You,
Hi Joe,
For the server renewal, the annual plan remains the same as before — $400 for 1 year.
If you prefer a longer-term option, we also offer discounted plans:
2 years – $600
3 years – $750
Please let me know which plan you would like to proceed with, and I will move forward with updating the server accordingly.
I look forward to your confirmation.
Regards,
Josh
They again want MORE money to give me BACK the site they STOLE.
FROM JOSH, ONCE THE RANSON IS PAID:
We wanted to clarify why the website hasn’t been handed over yet. Your hosting plan has expired, and without active hosting, we’re unable to properly test the website’s performance, speed, and overall functionality.
The good news is that your website is fully developed and ready. Once the hosting is renewed, we can immediately run final performance checks and smoothly transfer the website to you, ensuring everything works perfectly before delivery.
Please let us know if you’d like to proceed with renewing the hosting so we can complete this final step and hand over your website without any delays. We’ll be happy to assist you with the renewal process as well.
Looking forward to your confirmation.
THESE GUYS ARE THE LOWEST OF THE LOW, PROCEED WITH CAUTION!
By Joseph S.
This guy's are not serious at all and…
This guy's are not serious at all and be very careful with them. They are real scammers. I have no idea about how to make website, but i have ideas how i want my website to look alike or futures.
I met a guy who goes by the name Scot, we communicated on Facebook for some time and later exchange number.
I told him I sell used car and I am new in this business and I would like to have a website that I can post maximum ten cars. And be able to do edit my listings and pricing ect. He charged me $350 and I made the payment. After making the payment, i was called by one guy who has an Indian accent, he told me he's going to develop my website. He didn't do a good job. Later a lady called me and told me that guy is no more working with that company and she's taking over my job. I work with her nothing works well.
The third guy also came and told me that the lady was no longer with them. Non of these three people's make my website the way I asked them to do it. So I decided to go with the third guy's design. So I asked him how am I going to download my pictures and vehicle informations, he told me this is just a design, if I want that futures I have to pay $1000 and other fees that I can't recall. I told him I spoke with Scot and I explained everything to him and he told me $350 and now you are here telling me different stories.
I called Scott and explained everything to him and he went on tell me stories that I have no idea. Later I realized that this Scott don't want to missed my first payment of $350. He thought that if I make that payment i will be in their traps and they can keep adding from step to step till they drained me.
This is how the scammers operates, they will introduce you to something and asked for small money, if you pay that they will just do little move and stop and request another money. These Guys are scammers and I advice people's to stay away from them.
By Ahmadou
Response from The Web Design LLC· Sep 2, 2025
Hey Ahmedou,
We are deeply concerned by this review. After a thorough check of our records, we have no history of your project, payment, or client under this name.
To be clear
• We never use Facebook for client contact. All official communication comes through our company channels such as assigned phone, website chat or email.
• We have no one named "Scot" on our team.
• The unprofessional practices described are the exact opposite of how we operate.
We believe you were targeted by scammers impersonating a legitimate business. We are truly sorry this happened to you. Our 4/5 rating with 80% positive reviews is built on years of trust and transparency. We would never jeopardize that by engaging in the tactics described.
This review is for the wrong company. We kindly ask that you please remove or update it to reflect that your experience was with a fraudulent entity, not The Web Design LLC. If you need assistance, we welcome you on our official website to assist you with getting a website done. For further questions or queries you can email us at [email protected].
𝗥𝗲𝗴𝗮𝗿𝗱𝘀
𝗧𝗵𝗲 𝗪𝗲𝗯 𝗗𝗲𝘀𝗶𝗴𝗻 𝗟𝗟𝗖
This company is a total scam. Do NOT do business!
This company is a total scam. They offer you a 100% money back guarantee and they don't honor it. Everyone uses fake names and their product is trash. I had multiple people working on my project. Their social media marketing is a joke, it was all their employees liking posts. Their content sucks and their communication is even worse. You cannot get anyone on the phone and they will STEAL YOUR MONEY. Stay away. I have multiple documents to prove everything I am saying. I am sure they will comment on here with some sort of crafted response but I can assure you I am a real customer who lost real money. They hide who owns their website and their claimed address in California is fake as well.
I would like to add that a person claiming to be the owner called me and claimed there was another company out there using their information and to please delete my review, etc. Then I received another call a few days later and when I called them out on it he admitted that this person who called me was instructed not to call me back. Yet another scam on their end to try to deceive me. They still owe me the money I paid for the website as well as $200 in unspent social media marketing money.
By Travis R.
Response from The Web Design LLC· Aug 11, 2025
We’re sorry to hear about your experience and understand how frustrating this must feel. We take all customer concerns seriously and want to clarify that we do not engage in any fraudulent practices. Our 100% money-back guarantee is honored when the agreed-upon terms are met, and we strive to ensure every client is satisfied with the final outcome.
It’s possible there has been a misunderstanding or confusion with another business using similar information, and we would like the opportunity to review your case directly. We cannot discuss project or payment details publicly to protect client privacy, but we invite you to contact our support team with your project reference so we can investigate and resolve this matter fairly.
We value transparency, integrity, and open communication, and our goal is always to find a solution that works for both parties.
𝗥𝗲𝗴𝗮𝗿𝗱𝘀
𝗧𝗵𝗲 𝗪𝗲𝗯 𝗗𝗲𝘀𝗶𝗴𝗻 𝗟𝗟𝗖
Dishonest Practices and Predatory Upselling - Avoid This Company!
My girlfriend worked with Web Design LLC, and watching her experience was beyond frustrating. As someone who runs a marketing company, I can confidently say that their practices are not just unprofessional—they're downright predatory and dishonest.
After she purchased her website, they immediately began trying to upsell her on services that should have been included. For example, they tried to charge her $200 just to make the contact form functional, calling it an "extra feature." This is absurd—contact forms are standard on any website build.
They also charged her $1,000 for hosting under a company called “Techture Inc.” Upon further investigation, we discovered the site is actually hosted by Liquid Web LLC. This lack of transparency raises serious red flags. On top of that, they billed her $450 for an SSL certificate, claiming it was for an "extra layer of security" due to "new cyber threats." For reference, SSL certificates typically cost between $0 and $100 per year. This kind of markup is completely unacceptable in the industry.
What’s worse, they delivered a website riddled with grammatical errors and improper English, forcing her to spend hours fixing their mistakes. Even basic features, like backend access and website ownership—things that should be standard—were treated as “extras” and came with surprise fees.
Over a year later, the website still isn’t live, and they’ve refused to grant her backend access, despite the fact that she paid for it in full. This company’s lack of transparency, shady billing practices, and poor communication are beyond unprofessional—they’re predatory. As someone familiar with industry standards, I can confidently say that no legitimate web design company operates like this. Stay far away from Web Design LLC.
By Benjamin K.
Response from The Web Design LLC· May 9, 2025
Thank you for sharing your experience. We take all claims and feedback seriously, especially when it involves accusations of dishonesty or unethical practices. To ensure that we can properly address and investigate this matter, we kindly request that you provide clear, solid proof or documentation of the issues you’ve described. This would help us understand the situation better and resolve it appropriately.
We believe in maintaining transparency and professionalism in all our dealings, and if any actions have occurred that fall short of that standard, we are committed to addressing them. However, it's important to note that any claims that could be seen as defamatory need to be handled carefully, and we must ensure that all allegations are backed by verifiable facts.
Please feel free to reach out directly with any supporting information, and we’ll work to resolve this in a fair and responsible manner. Thank you for your understanding.
Web Design LLC is a Complete Scam - Stay Away!
Working with Web Design LLC has been one of the most frustrating and dishonest experiences I’ve ever had. After purchasing my website, they immediately began trying to charge me for random items that were never disclosed during the purchasing process. For example, they tried to charge me $200 to make the contact form functional, claiming it was an “extra feature.”
They also charged me $1,000 for a hosting fee under the name “Techture Inc.” From my research, the site is actually hosted by Liquid Web LLC, which raises even more questions about their transparency.
They also attempted to bill me $450 for an “extra layer of security” (SSL), claiming it was necessary due to “new cyber threats.” For reference, SSL certificates typically cost between $0 and $100 per year, making their $450 charge completely outrageous. After the standard claim filing period had passed, they decided to stop providing this service without any prior warning, effectively forcing me to pay their inflated fee.
On top of the shady billing practices, they delivered a website written in improper English, forcing me to spend hours detailing corrections and explaining exactly what needed to be fixed. Even basic features and ownership of my website—things I thought were included—were treated as “extras” with surprise fees.
As of now, my website isn’t even live, and they have refused to grant me backend access, despite the fact that I paid for it over a year ago. Their lack of transparency, predatory billing practices, and poor communication make it abundantly clear this company is running a scam.
Do not work with Web Design LLC. They will waste your time, money, and energy with endless hidden charges and subpar service. This is the biggest scam I’ve encountered in this industry.
By Danielle L.
Response from The Web Design LLC· Feb 7, 2025
Hi Danielle Lynch,
We appreciate your feedback, but we feel it’s important to clarify some inaccuracies in your review to ensure transparency for others reading this.
Website Usage: You mentioned that your website isn’t live, but our records show that you have been actively using the website since October 2023 when it went live.
Contact Form Functionality: The $200/ 3 Years charge for the contact form was not a hidden fee though the cost of SMTP is $25/Month. The form required an SMTP relay server, a third-party tool necessary for exchanging data between the website and your email. This was clearly communicated to you during the process.
Hosting Fee: The $1,000 hosting fee you referenced was for a 3-year premium hosting plan (starting July 2023) through Liquid Web, a reputable service provider. This fee was not arbitrary but covered a significant period of high-quality hosting services.
SSL Certificate: The $450 charge was for a 3-year SSL certificate renewal, not a one-time fee. SSL certificates are typically renewed annually, and the cost reflects a 3-year commitment, which is standard in the industry.
Website Content: The “improper English” you mentioned was placeholder dummy text, as we were waiting for you to provide the final content. This is a standard practice in web design to allow clients to review the layout before adding their own text.
Backend Access: You were provided with full backend access to your website. However, due to a lack of technical knowledge, you changed the name servers, which caused the site to go down. This issue was not caused by us but was a result of those changes.
We understand that technical processes can sometimes be confusing, and we strive to support our clients every step of the way. However, it’s disappointing to see such misrepresentation of the facts. We take pride in delivering quality services along with the minimalistic cost and maintaining transparency with our clients.
If you have further concerns, we encourage you to reach out to us directly so we can address them professionally.
Regards,
The Web Design LLC