The Walking CompanyReviews of thewalkingcompany.com

Response from The Walking Company· Aug 11, 2026

Hi Liz Stephan, We sincerely apologize for the delayed response and for any inconvenience this has caused you. Rest assured that your feedback matters to us. We are willing to look into this matter so we can provide the most accurate resolution for you. You can either call us at +1-855-665-7710 so we can assist you as soon as possible or you can post your full name, email address or order number so we can investigate what had happened and help you fix it. The Walking Company

Response from The Walking Company· Aug 10, 2026

Hi Mike, I'm truly sorry to hear about the issues you've experienced with your shoes. I understand how disappointing this must be, especially given your previous positive experiences with our company. We’ve shared your feedback with our team and ensure we take time to look into similar cases like yours. Our goal is to provide a better customer experience for our loyal customers like you. As a gesture of goodwill, we’d like to offer you $50 in store credit for the inconvenience. Please call us at 1-855-665-7710 to redeem the credit with one of our Customer Experience Representatives. We truly appreciate your feedback, which is extremely important to us, and thank you for your understanding.

Response from The Walking Company· Aug 10, 2026

Hi Kit, Thank you so much for sharing your experience with us, and especially for being a long-time ABEO customer. We truly understand how difficult it can be to shop for shoes online without the ability to visit a store and try them on, and we’re sorry that the return and refund process added to that frustration. We’re also very happy to hear that Lorence was able to clearly explain what happened with your duplicate order ABEO-155108 and patiently assist you. We’ll be sure to share your kind words with him and our team. It means a lot to know that he was able to turn the experience around for you. Thank you again for your continued support of ABEO and for taking the time to recognize Lorence’s efforts. We truly appreciate having you as a valued customer.

Response from The Walking Company· Aug 10, 2026

Hi Heather, We sincerely apologize for the inconvenience and frustration caused by the delays with your refunds. We understand that you had to contact us each time to have your refunds processed, and we recognize that this should not have been necessary. We’ve shared your feedback with our team and implemented a process to ensure returns are refunded promptly and automatically. Our goal is to provide a better customer experience and prevent you from having to follow up with us for your refunds. As a gesture of goodwill, we’d like to offer you $50 in store credit for the inconvenience. Please call us at 1-855-665-7710 to redeem the credit with one of our Customer Experience Representatives. We truly appreciate your feedback, which is extremely important to us, and thank you for your understanding.

Response from The Walking Company· Aug 10, 2026

Hi Kathy, We sincerely apologize for the inconvenience and frustration caused by the delay with your order. After reviewing the details, we confirmed that your order was placed on December 19th and was shipped on December 24th. Unfortunately, the delay occurred while the package was in transit with FedEx. Since your order was shipped via FedEx Standard/Ground Economy, unforeseen carrier delays can occasionally occur. We also confirmed that you contacted multiple times regarding the status of your order. On Jan 7th, we processed a full refund for your order although the package was subsequently delivered to you on Jan 9th. We truly value your business and hope to provide you with a much better experience in the future.