The Violet VixenReviews of thevioletvixen.com

Every time I order, they always find a way to get what I need on time. There was a time I ordered a pair of heels, and the rep managed to find a pair that were my size when the website only showed a half size up! Can’t say enough good things about them!

Absolutely love the way everything fits perfectly and is so comfortable to wear. I wear my black waist cincher almost daily.

I ordered a Dragon Bag from them, along with other items. The Dragon Bag became unavailable and they promised me a refund. On multiple occasions. I sent them my receipts, proof of payment, etc. so the validity of my claim is not the problem. They strung me along for almost a year, with various excuses of new computer systems, owners out of the country, etc. I finally gave up. Don’t trust them. They only want your money and don’t care if they rip you off in the process. They illegally charge you before they have your item even in stock. They are not supposed to charge you until they ship the item to you. They use Norton Protection, which is useless as it expires if you don’t make a claim within 30 days. They charge you, then set a delivery date over 30 days, so the protection is useless.

i have ordered from VV in the past with good service. the past 2 times, the service has been TERRIBLE! i ordered from them months ago and STILL haven't received my order!!

Corsets worth every penny!

I ordered a dress from them, it took over a month for them to even be willing to ship it. When I suggested to them that I was about to start a monetary complaint with my bank for not receiving the item, they then made a shipping label for it and did not ship it for yet another week. Their customer service is a joke, most of the time they would not reply when I was questioning about the timeliness of my order. There was no phone number at that time to contact them either which I find highly suspect. I received one reply that said that it would take 8-12 business days from my order to actually ship to me, and it took twice that time. Most of these dresses can be found on other retailers websites and I suggest that you work with them. Only after I spammed their Facebook page which they promptly kicked me off of did they reply and tell me that I was being a psycho. Unless you want to be scammed avoid this company at all cost. I contacted Shopify where they ran their cards through for payment, I’m not sure that they ever did anything about it but I would highly suggest To contact them if you continue to have issues with the violet vixen. Once I contacted Shopify my dress was finally shipped the next day. After a week of a shipping label created but not put into the actual mail. Because of their unwillingness to communicate with me I actually had to go through and contact USPS to confirm the fact that it was not shipped.Screw this place I will NEVER EVER order a thing from them. They are a joke with the worst extremely rude customer service I have ever seen. SOLID SCAMMERS!

Horrible customer service-Made an order and took months to get the order. No response to any inquiry I made to give me an idea when it would come. Product was fine.

Order took over 2 months to arrive. When it arrived, items were missing. Never received the missing items. Communication is very poor; I sent several emails over the span of 3 weeks to finally get a "will look into it response". Nothing further for a month. Then a promise of a credit that I never received. Horrible customer service. Stay away and shop at a more reputable vendor.