VermontCountryStoreReviews of thevermontcountrystore.com

I recently ordered an item of clothing from the Vermont Country Store. The clothing in question is a cargo coat which I ordered from this company and purchased on or about 1 February 2024. The Vermont Country Store supposedly used the United Parcel Service to send me the cargo coat. It was supposed to have arrived within about a week or so, but it never arrived. I finally called the Vermont Country Store a week ago. The employees of this company could not account for the whereabouts of the cargo coat. I reordered the cargo coat last week, but it still has not arrived. At this rate, I have no idea when or if the cargo coat will ever arrive. This is the first time that I have ever purchased a product from this particular company. I have absolutely no idea whether or not I will ever receive the cargo coat in question via a UPS delivery from the Vermont Country Store. This company should bolster it's quality control protocols. Perhaps I should have bought a cargo coat from Amazon. I would rather not use a Chinese-owned company like Amazon to buy products. However, if the Vermont Country Store is going to be this inefficient, then I will never again purchase anything from this company which thus far has had a dubious quality control record in its dealings with me. When I finally received the cargo coat, the zipper malfunctioned badly. I had to try numerous times to zip up the coat. It is a high quality coat, but the zipper does malfunction frequently, and the Vermont Company should bolster its logistical systems and its protocols for mailing out its products via the mail system.

Gee your hair smells terrific shampoo and conditioner is not a legitimate product! I use to buy it all the time so I was so happy to see it available! When I Finally recieved it after many delays, due to an incorrect address, which I called and spoke with a woman to make sure was correct I recieved a bogus product that smelt like hand soap with a slight amonia smell! Gross! I called to get a refund and spent far too long on hold with Chris, only to be jerked around!

I ordered a rug and at check out was told the item would arrive in one week. A week later a representative called me to confirm my order, this conversation took over 20 minutes. Then a week later the rug finally shipped out. The rug has still not arrived.

Spammers! Sent me newsletters without ever signing up and I don’t even live in the US! Clear violation of GDPR

I asked for return slip on Monday wait till Thursday no return slip. Wednesday morning I went to the USPS sent my item for exchange for a bigger size. The box got there Friday morning according to USPS tracking.I called Friday afternoon 4:00 pm this idiot told it would take a couple of weeks before they would be able to tell me if they got my package.They did sent return slip Friday at 3:26 PM after the fact.How can business be in business with these no nothing lamebrain morons!

I placed an order on December 1st and 19 days later nothing has arrived. Tried to no avail to get a live person to speak with me. Finally, after waiting on hold for over 30 minutes, got a representative who had no ability to help me and said "someone would call back within 24 hours." I then used the online chat, which disconnected me twice. Finally, someone on the other end typed "we shipped it, check with UPS" then they promptly disconnected the chat. Why is the onus on me? It's been over 20 days. Nothing is coming. I'm out over $100. Customer service is horrible. Not sure about the product as it was never received. I would never recommend this store. Scam.

I had the exact same issue as the last customer. I found out that I ordered the wrong size within hours of ordering. I ordered last night after hours and I sent a message through the company chat hours before they opened today. They also told me the order was packaged and they couldn't replace the correct sizes and couldn't even just cancel the order. She offered to send me a return label even though the order hasn't even shipped. I decided to pay a higher price for items from this seller because it's marketed like it's an American company with good service. I might has well just order cheap things from China if the customer service is going to be the same.

Gee my hair really smells terrific and I love this shampoo since way back when also enjoying the marzipan ordered, its soft and very good as well as pretty last item I got was wind song talc powder it also reminds me of the days back in the 1980's loved it all so ill be back thanks Vermont country store, great products great easy ordering and package was perfect in tact