Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
380 reviews
UzzleSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
It is the most fun, competitive, and challenging game you will ever play. We combined the challenge of puzzles with the competitiveness of board games.
Uzzle (theuzzle.com) has 380 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
380 approved reviews, newest moderated first
My order didn’t arrive and seemed lost in the post. When I emailed the company their response was fantastic and they promptly sent another order as priority post and I received it the next day. Can’t thank them enough. Great communication and outcome. Thanks Uzzle.
By Dee South A.
I ordered the Family bundle for my daughter's family on Dec 1. Received the confirmation email and my credit card charge posted on Dec 2. I am still waiting to receive a tracking email (Dec 20). Sent an email yesterday and posted on their support board today but still have heard nothing. I started to think this was a scam and looked for that online. Supposedly legit but if I do not hear from them soon I will initiate a chargeback. The least they could do is respond to me!
By Laurie A.
Response from Uzzle· Aug 3, 2026
Hi Laurie, We're so sorry for the frustration and concern this caused. We completely understand why you felt that way after waiting so long without receiving tracking information or a response. We wanted to investigate your order and help resolve this, but we weren't able to locate it based on the information available. We reached out previously requesting your order number or the email address used for the purchase, but unfortunately, we didn't receive a reply. Please send us your order number or the email address associated with the order. We'll personally look into what happened and do everything we can to help. We apologize for your experience and hope you'll allow us to make this right. Best, The Uzzle Team
Quick response to questions and this game looks like so much fun. Reviews are fantastic. We are looking forward to playing this over the Christmas and New Year Holiday. Happy to provide further feedback after we get to play this game with friends and family.
By Jamie B.
I ordered this game in November as Christmas gifts for all our families. It was expected Nov. 27, in plenty of time to ship to all families for Christmas. It did not arrive. Dec. 5, they told me it was lost in transit and a new order would be filled. With quick delivery, I might get it wrapped and sent off to families in Kansas, Idaho, and Louisiana in time for Christmas. If I had the games today, I might get the gifts off for Christmas. In an email today, "Thank you for reaching out. We’re sorry you haven’t received an update on your order yet. The delay occurred because the game in your order went out of stock, and we needed to wait so everything could ship together. Your order will ship today and is expected to arrive before Christmas. You will receive the tracking details once it has shipped. We truly appreciate your patience and understanding. Thank you for bearing with us." Sounds like it is time to have the credit card company try to get my money back I'm almost in tears to not have gifts for the family
By Deborah S.
Response from Uzzle· Aug 3, 2026
Hi Deborah, We're sorry for the disappointment this caused. We know these weren't just games; they were Christmas gifts for your family, and we completely understand how upsetting it must have been to worry about not having them in time. After reviewing your order, we found that the original shipment was unfortunately lost in transit. As soon as we confirmed that, our team arranged for a replacement to be sent so you wouldn't be left without your order. We know the delay and the mixed updates along the way only added to your frustration, and we're truly sorry for that. We understand why you considered contacting your credit card company, and we don't blame you for feeling that way. Our goal was always to get your gifts to you as quickly as possible once we knew the original package had been lost. We sincerely apologize for letting you down during such an important time of year, and we truly appreciate your patience while we worked to resolve the issue. Best, The Uzzle Team
Grandkids love there games from Uzzle. Great Customer service too!
By JO
Terrible customer service. You can only contact them via email. They missed sending a game I purchased two of in two separate orders and they will not make it right. They keep sending me the same response email stating I didn't order two, but at the same time, have resent me both orders which show I did! I have yet to receive the second game and now have to buy something else to take its place at the family get together. Ridiculous! They do not take responsibility for their own mistakes, but will certainly take my money. I have warned you - buyer beware! They are not registered with the Better Business Bureau either which says a lot. My bad for not researching the company better. Games are fine, but pricey, however I now realize not worth the hassle for a company with bad customer service. They also send a ridiculous amount of emails on the daily - completely unnecessary.
By Kristin K.
Response from Uzzle· Aug 3, 2026
Hi Kristin, We're truly sorry for the frustration and disappointment this caused, especially when you were counting on the game for your family gathering. After reviewing your case, we confirmed that one of your orders was missing a game. As soon as we identified the issue, we arranged to send a replacement. We understand that the delay meant you had to find another gift in the meantime, and we're very sorry that we put you in that position. We also apologize for the back-and-forth over email. We know how frustrating it is to feel like you're repeating yourself, and that's not the experience we want any customer to have. Your feedback about our communication and email frequency has been heard, and we'll continue working to improve both. Thank you for taking the time to share your experience. We know we fell short here, and we sincerely appreciate the opportunity to learn from it. Best regards, The Uzzle Team
Staff was always responsive when I asked about my order. The games look like fun and I can’t wait to play them with my family
By DW
I placed an order on the 17/11/25. As of 18/12/25 I have still not received it. Twice I received emails with a tracking links. I’ve sent emails for two weeks now, trying to find out where my purchase is. I was given a warehouse phone number to call to check the parcel status. No-one was available to take my call and I am now waiting for a call back. I have also received up to three marketing emails per day promoting specials. Very aggressive marketing strategy and appalling customer service. Now I’m trying to get a refund, but no one will respond. Do not trust this company. i am in Australia.
By Kat C.
Response from Uzzle· Aug 3, 2026
Hi Kat, We're truly sorry for everything you experienced. We completely understand how frustrating it must have been to receive tracking emails and promotional messages while you were still trying to find out where your order was. At the time, we were dealing with an unexpected logistics issue that affected a number of orders, which unfortunately led to delays and longer response times from our support team. We know that wasn't the experience you deserved, and we sincerely apologize. After reviewing your case, we canceled your order and issued a full refund since we weren't able to deliver it within a reasonable timeframe. While we know that doesn't make up for the inconvenience and disappointment, we wanted to make sure you weren't left waiting any longer. We're sorry we let you down and appreciate you taking the time to share your experience. Your feedback has helped us improve how we communicate with customers during unexpected delays. Best, The Uzzle Team
