Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
New
4 reviews
Scores get a color once a company has 5 reviews.
thetubestore is listed under Appliances & Electronics.
thetubestore (thetubestore.com) has 4 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
4 approved reviews, newest moderated first
The person I spoke with was knowledgeable and professioal and didn't try to over sell me, very pleasant to deal with. I chose the 2nd shipping option yet received my tubes the next day. The Electro Harmonix worked very well. You have a new customer. Thanx for everything.
By Wes O.
Jon is very helpful and service oriented :-) I live in Denmark, ordered a tube set for my Audio Research preamp on a thursday, friday it was shipped, and I recieved it the folowing tuesday, inc time for clearance :-) And the tubes sound wonderfull :-)
By Morten G.
Fast shipping. Unlike many other valve resellers, you know what you're getting with these guys. Haven't got a bad tube from them. Only negative is they are a bit pricey and shipping is a little high.
By Matt L.
I admit, I ordered the wrong vacuum tube. A few hours later I asked that the transaction be cancelled. "Too Late", and I was told that I have been notified that it had been shipped. Two days later, it arrives...I slap a return label and pay return postage. Two weeks later, after no communication, I went to cancel the replacement reorder. "Too Late", I was told again that it had been shipped, again after no communication. Basically a take-it-or-leave-it attitude. I'm leave it.
By Greg S S.
